Technical Writer

Goodwill of Colorado • Colorado Springs, CO

9d • Hybrid

About The Position

We are seeking a talented Technical Writer to join our team and develop clear, high-quality documentation for our electronic signage products. This role involves translating complex technical details related to our digital signage hardware and software into user-friendly materials for installers, end users, and service technicians. In this position, you will work closely with engineers, product managers, and support teams to create a range of resources, including user manuals, wiring diagrams, installation guides, software documentation, and maintenance instructions. Your work will play a key role in ensuring a seamless and positive experience for our customers.

Requirements

• 2+ years of experience in technical writing, preferably in a manufacturing or electronics environment.
• Experience documenting hardware and software products.
• Proficiency in tools such as Adobe InDesign, Illustrator, Microsoft Word and FrameMaker.
• Comfortable working with diagrams, schematics, and basic electrical terminology.
• Excellent attention to detail, organization, and time management.
• Experience working with electronic signage, AV systems, or similar technologies.
• Ability to read technical drawings and electrical schematics.
• Experience using CAD or graphic tools to annotate technical illustrations.
• Understanding of safety standards relevant to electrical products.

Nice To Haves

• Familiarity with embedded systems or digital display technology is a strong plus.
• Knowledge of digital signage CMS (Content Management Systems) or embedded device interfaces.

Responsibilities

• User guides for digital signage control software and interfaces
• Maintenance and troubleshooting guides
• Product specifications and safety instructions
• Collaborate with hardware engineers, software developers, and support teams to gather technical details.
• Translate technical jargon into clear, understandable content for non-technical users.
• Create visual aids (wiring diagrams, schematics, callouts, etc.) to enhance documentation.
• Maintain document version control and update documentation in line with product updates or new releases.
• Ensure all documentation complies with industry standards and safety regulations (UL, CE, FCC, etc.).
• Assist in the creation of training materials and internal knowledge base articles.

Benefits

• Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act.
• Pre-tax or post-tax (Roth) contributions to our retirement plan
• Public Service Loan Forgiveness Program (PSLF) eligible employer
• Competitive compensation, including performance-based incentives
• Comprehensive benefits package covering health, dental, vision, and a 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level