Technical Writer

Braze • Austin, TX

2d • Hybrid

About The Position

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. We're looking for a technical writer to join our Tech Writing team — someone who thinks in systems as naturally as they think in sentences. At Braze, documentation is infrastructure: a connected, structured body of knowledge that both developers and machines read from, not a collection of individual pages. You'll spend as much time shaping how that knowledge is organized and generated as you will writing it. Our documentation practice is already well established, with a mature style guide, writers who own specific product domains, and a workflow where AI-assisted drafting sits alongside traditional technical writing. Your job is to push it forward on two fronts. The first is architectural: defining the metadata, taxonomy, and context our tooling relies on to produce useful first drafts. The second is editorial: becoming a genuine expert on Braze's platform and bringing the kind of scrutiny that turns a plausible draft into documentation our customers can actually trust — accurate, well-structured, and consistent in voice with every other Braze experience.

Requirements

• 3+ years writing documentation for genuinely technical audiences — APIs, SDKs, or developer platforms — with writing samples that show both range and precision
• Fluent in information architecture and knowledge management
• A rigorous editor with a sharp instinct for the draft that reads well but says something subtly wrong
• Comfortable with Git, Markdown, YAML, and docs-as-code workflows
• An active, practical user of LLMs and AI tooling in your own work — you've figured out where they help and where they don't
• Able to explain technical concepts to engineers and to non-technical readers, and to know which one you're writing for
• Curious by default: you want to understand why something works the way it does before you document it, and you'll say so when a plan doesn't hold up
• Steady across many stakeholders and comfortable when priorities shift
• Excellent interpersonal skills, a user-centric team-player attitude, and confidence presenting your work and your reasoning
• A relentless advocate for the user experience

Responsibilities

• Define and maintain the metadata (YAML front matter), taxonomy, and contextual guidelines that our AI-assisted drafting workflows depend on
• Review and verify machine-generated prose and code samples line by line, checking technical accuracy, edge-case behavior, and voice before anything ships
• Write and revise API references, integration guides, and conceptual documentation in our docs-as-code environment, owning feature updates end to end
• Become an expert on the Braze platform, distilling complex functionality into approachable, user-centric language
• Help oversee and maintain the documentation GitHub repository
• Work closely with Product Management, Engineering, Support, Customer Success, Marketing, and Implementation teams to pin down how the platform actually behaves and to validate real customer integration paths
• Organize content so it serves a developer mid-integration and a system retrieving context — the same structure has to work for both
• Ensure documentation applies voice, style, and branding consistent with other client experiences
• Keep improving our documentation and client education experience through feedback-gathering, research, experimentation, and data-driven decisions
• Promote and foster knowledge exchange across teams

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed