Technical Writer

Topsort • Somerville, MA

16d • Onsite

About The Position

We are looking for a motivated, experienced, and creative Technical Writer to join our growing Engineering team in the US! As a spokesperson for Topsort’s products, you’ll turn complex concepts into engaging, visually appealing narratives. We want someone with a strong aesthetic sense and a creative mindset who can craft compelling stories that make our technology both accessible and exciting. If you love storytelling and translating tech into impact, we’d love to hear from you!

Requirements

• Bachelor's degree in Computer Science, Engineering or another STEM-related field.
• 2+ years of experience as a Technical Writer supporting software products, APIs, developer platforms, or enterprise SaaS.
• Excellent written communication skills with the ability to explain complex technical concepts in a simple, structured, and engaging way.
• Comfortable reading technical documentation, APIs, JSON, and working closely with engineers to understand how products work.
• Strong attention to detail and ability to maintain accuracy across a rapidly evolving product.
• Experience using modern documentation platforms such as Markdown, Git, GitHub, CMS platforms, Notion, Confluence, or similar tools.
• Highly organized with the ability to manage multiple documentation projects simultaneously.
• Comfortable working in a fast-paced startup where priorities evolve and documentation often needs to be built from scratch.
• Strong collaboration skills and confidence working cross-functionally with Engineering, Product, Design, and Customer-facing teams.

Responsibilities

• Develop, refine, and maintain user guides, API documentation, and onboarding materials that make complex ideas easy to grasp.
• Turn complex technical concepts into clear, engaging, and intuitive documentation for developers, customers, and internal teams.
• Partner closely with Engineering, Product, and Solutions teams to deeply understand new features and translate them into high-quality documentation.
• Build and maintain documentation that evolves alongside the product, ensuring accuracy as features and APIs change.
• Improve the overall developer experience by identifying documentation gaps, collecting user feedback, and continuously refining content.
• Establish documentation standards, templates, and best practices that scale with the company.
• Use visuals, diagrams, code examples, and modern documentation techniques to make technical concepts easier to understand.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level