Technical Writer (Remote Opportunity)

VetsEZ•Austin, TX

1d•Remote

About The Position

VetsEZ is seeking a Technical Writer for a 100% remote, full-time role supporting a large federal government healthcare modernization project. The position partners closely with development teams to create accurate technical documentation and support the deployment, management, and extension of knowledge management programs. Using Microsoft productivity and collaboration tools, the writer documents technical requirements, software processes, and deployment guidance. The role works collaboratively with technical staff, end-users, and project stakeholders to support documentation, knowledge sharing, and process adoption. Candidates must reside within the continental United States. The role requires a bachelor's degree in English, journalism, computer science, or a related discipline and at least five years of relevant technical writing experience. Candidates must be U.S. citizens, successfully complete a background check, and be able to obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required for the position. VetsEZ is unable to offer sponsorship.

Requirements

Bachelor's degree in English, journalism, computer science, or a related discipline.
At least five years of relevant technical writing experience.
Proficiency with Microsoft Word, Excel, Project, SharePoint, and PowerPoint, and a strong understanding of good documentation practices.
Experience across all phases of the System Development Life Cycle (SDLC), including creating User Requirements Documents and translating requirements into Functional Requirements Documents and Design Documents, when applicable.
Previous software development experience.
Experience with change management and functional, regression, and performance testing.
Demonstrated ability to develop and maintain documentation supporting coding, final code distribution, training, and code deployment.
Strong written and verbal communication skills, attention to detail, and ability to translate complex technical concepts into clear, accurate documentation.
Ability to collaborate with technical staff and end-users to understand functional requirements, develop processes and procedures, and deliver documentation and deployment training.
U.S. citizenship.
Ability to successfully complete a background check and obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required for the position.
Must reside within the continental United States.

Nice To Haves

Experience supporting the Department of Veterans Affairs (VA) or other federal agencies.
Experience with SAFe/Agile software development and working effectively in a multi-stakeholder DevSecOps environment.
Technical writing experience within the healthcare industry.

Responsibilities

Create, edit, and coordinate complex IT-related documentation, including presentations, manuals, reports, policies, procedures, and specifications.
Develop and distribute communications about product releases, core functions, and process or policy changes.
Edit documentation for style, clarity, consistency, and compliance with customer guidelines; provide feedback on drafts and participate in documentation review sessions.
Research complex technical concepts to create and update technical documents, workflows, and user manuals.
Interview technical staff and collaborate with end-users to gather accurate information for comprehensive documentation.
Document and communicate organizational processes, develop training materials, and conduct process and code deployment training to support adoption across people, processes, and technology.
Take on additional tasks and responsibilities as needed to support team objectives and project success.