Technical Writer Manager
About The Position
As the Technical Writer Manager for a global organization, you will be responsible for leading a team of technical writers, overseeing the entire documentation lifecycle, and ensuring that complex technical information is translated into clear, accurate, and user-friendly documentation. This role balances people management (hiring, mentoring, performance management) with strategic planning, tool management, and cross-functional and cross-organizational collaboration. If you are also a true team player who thinks and acts with a global perspective to achieve great things together, then you have come to the right place! Join our forward-thinking team and help us move into the next era of technical documentation.
Requirements
- 5+ years in technical writing, including 1–3+ years in a leadership capacity
- Degree in Engineering, Technical Writing, Communications, Computer Science, or a related field
- Experience leveraging CMS/CDP platforms and AI-driven technologies, with demonstrated ability to mentor and scale technical writing teams
- Proficiency in documentation tools (Markdown, Git, CMS platforms) and strong understanding of software development lifecycles
- Writing, editing, and proofreading skills with a focus on clarity, quality, usability, and user-centered design
- Interpersonal, coaching, and project management abilities, with a proven track record of collaborating effectively with Engineering, Product, Support, and Marketing to deliver accurate, user-focused documentation; able to communicate clearly across varying levels of technical expertise with a goal-oriented mindset
Responsibilities
- Collaborate with the global technical documentation organization in ensuring compliance with standards and driving quality measures.
- Within the framework of global team coordination within technical documentation, support innovative, efficiency-enhancing measures using AI and other efficiency-boosting measures in coordination with the editorial teams at other locations
- Recruit, interview, and train new technical writers in the field of building technology.
- Set goals, provide feedback, conduct reviews, and guide career growth.
- Direct workload strategy by overseeing resource allocation and dynamically aligning team priorities to business objectives, ensuring balanced capacity and effective delivery
- Define, implement, and continuously optimize workflows aligned with product and engineering practices (e.g., Agile, Git, Markdown), while enhancing the editorial work environment in collaboration with global team
- Coach writers in writing style, technical accuracy, and editorial feedback.
- Serve as central point of coordination for documentation across projects, aligning deliverables to business and market priorities and ensuring execution of critical initiatives
- Develop and implement new documentation and information concepts for the creation and maintenance of our documents.
- Champion user-needs and drive the team to design and implement documentation projects based on standards, style guides, and best practices to ensure the highest quality and consistency.
Benefits
- Health and wellness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
