Technical Writer, Manager

Acentra Health, LLC•UNAVAILABLE, UNAVAILABLE

14h•Remote

About The Position

Acentra Health is looking for a Technical Writer Manager to join our growing team. As a Technical Writer Manager, you play a key role in supervising and coordinating the Technical Writing team’s projects, ensuring alignment with organizational goals and project requirements. Drawing on your technical writing background and managerial expertise, you analyze forecasts, track variances, and assign tasks to optimize project outcomes and resource allocation, and you offer insights and strategic approaches to enhance team effectiveness. Collaborating closely with Technical Writing Specialists, you monitor project progress, troubleshoot issues, and ensure adherence to timelines and standards. Your role also includes administering and maintaining documentation tools, facilitating smooth operations, and supporting both team growth and client satisfaction by bridging communication between individual contributors and senior leadership. This is a remote position that requires the ability to effectively manage and collaborate across multiple time zones, including regular interaction with teams based in India.

Requirements

Bachelor’s or Master’s Degree in English, Technical and Professional Communication, Journalism, or a related business field OR will consider years of experience in lieu of a degree.
A minimum of 10 years of relevant technical or medical writing experience.
Proven experience leading documentation efforts for information technology teams, technical staff, or similar groups, or demonstrated success managing teams and guiding complex projects in a related field.
Experience in large, complex organizations, including centralized or matrixed team environments.
Familiarity with the Software Development Life Cycle (SDLC).
Adaptability, flexibility, and keen attention to detail are critical.
Strong interpersonal skills to communicate effectively with a wide range of technical and non-technical staff, accept constructive feedback on drafts, and manage tasks under tight deadlines.
Self-motivated, with strong time management skills and the ability to balance multiple priorities effectively.
This is a remote position that requires the ability to effectively manage and collaborate across multiple time zones, including regular interaction with teams based in India.

Nice To Haves

Experience in the healthcare industry.
Expert knowledge of Microsoft Office Suite (particularly Word, Excel, and Visio) and proficiency with documentation and publishing tools.
Strong understanding of WCAG accessibility standards to promote accessible content creation.
Demonstrated technical understanding with the ability to communicate complex technical concepts in accessible, business-oriented language.
This role involves handling sensitive materials and requires a high level of confidentiality.

Responsibilities

Function as a supervisor, coordinating team members and projects to ensure alignment with organizational objectives, timelines, and quality standards.
Analyze project forecasts and track variances to optimize resource allocation, making strategic adjustments as needed to support project goals.
Plan, prioritize, and assign tasks to team members, collaborating closely to monitor project progress and resolve challenges.
Facilitate cross-functional collaboration by working with stakeholders across departments to gather information, clarify requirements, and address project needs effectively.
Provide insights and strategic recommendations to improve team processes, enhance workflow efficiency, and support continuous improvement in documentation quality.
Administer and maintain documentation tools, ensuring that resources are readily available and well-organized to support efficient project execution.
Support team development by providing mentorship and task guidance, fostering skill growth, and ensuring adherence to best practices.
Track and report on project metrics, progress, and outcomes, delivering valuable insights to inform decision-making and strategic planning.
Troubleshoot issues as they arise, identifying root causes and coordinating corrective actions to maintain project momentum and meet deadlines.
Uphold a high standard of quality in all deliverables, reviewing documentation to ensure consistency with established standards and accessibility requirements.
The list of responsibilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.