Technical Writer III

Scientific Research Corporation • North Charleston, SC

11d • Onsite

About The Position

Developing, editing, and maintaining technical documentation for software applications, systems, interfaces, and supporting infrastructure. This role involves creating a wide range of documentation, including system and software architecture, design specifications, user and administrator guides, installation and configuration guides, standard operating procedures (SOPs), API documentation, release notes, requirements and traceability documentation, test plans and reports, operations and maintenance documentation, and training materials. The Technical Writer III will collaborate with various teams, including developers, engineers, Scrum teams, product owners, business analysts, and subject-matter experts, to gather and validate technical information. A key aspect of this role is translating complex technical concepts into clear and accessible documentation for diverse audiences. The position also requires participation in Agile ceremonies, establishing documentation standards, ensuring accuracy and compliance, managing documentation changes through version control, coordinating reviews, supporting software releases, and working within collaborative environments like Confluence, SharePoint, Git, GitLab, GitHub, and Jira. The role also involves identifying documentation gaps and improvements, and providing status updates on documentation activities.

Requirements

• Bachelor's degree in technical writing, communications, English, information technology, computer science, engineering, or a related field (equivalent professional experience may be considered in lieu of a degree)
• Five or more years of professional technical writing or technical documentation experience, preferably supporting software development, information technology, engineering, or government programs
• Demonstrated experience producing technical documentation for complex software or IT systems
• Experience gathering technical information from software developers, engineers, system architects, and other subject-matter experts
• Strong understanding of the software development lifecycle and the ability to document processes across requirements, design, development, testing, deployment, and maintenance
• Demonstrated ability to analyze and communicate complex technical information clearly and accurately
• Excellent written, verbal, editing, proofreading, and organizational skills
• Experience using Microsoft Office products, particularly Word, PowerPoint, Excel, and/or Visio
• Ability to manage multiple documentation assignments and competing priorities while meeting established deadlines
• Ability to work independently while effectively collaborating with cross-functional technical teams
• Must have Active TS/SCI clearance to start

Nice To Haves

• Experience working in Agile, Scrum, DevSecOps, or continuous-delivery software development environments
• Familiarity with software development and engineering concepts
• Experience documenting APIs using tools such as OpenAPI
• Experience preparing Contract Data Requirements List (CDRL) deliverables, monthly status reports, program management reviews, executive briefings, or similar contractual reporting
• Experience developing documentation within a version-controlled environment
• Familiarity with federal cybersecurity and compliance frameworks such as RMF
• Experience supporting documentation subject to formal configuration management, quality assurance, or government acceptance processes
• Experience developing documentation for mission-critical or highly regulated systems
• Experience creating diagrams, process flows, architecture diagrams, or other technical visuals using tools such as Visio, draw.io, or similar
• Experience developing end-user training materials, quick-reference guides, and instructional content
• Relevant professional certification in technical communication, Agile/Scrum, IT, cybersecurity, or a related discipline

Responsibilities

• Developing, editing, and maintaining technical documentation for software applications, systems, interfaces, and supporting infrastructure
• Creating software and system documentation, including system and software architecture documentation, software design and technical specifications, user guides and administrator guides, installation, configuration, and deployment guides, standard operating procedures (SOPs), application programming interface (API) documentation, release notes and change documentation, requirements and traceability documentation, test plans, test procedures, and test reports, operations and maintenance documentation, and training and instructional materials
• Collaborating with developers, engineers, Scrum teams, product owners, business analysts, and subject-matter experts to gather and validate technical information
• Translating complex software and engineering concepts into documentation appropriate for both technical and non-technical audiences
• Participating in Agile ceremonies, sprint planning, backlog refinement, demonstrations, and retrospectives as appropriate
• Reviewing software requirements, user stories, acceptance criteria, architecture/design artifacts, source material, and technical specifications to identify documentation requirements
• Establishing and maintaining documentation standards, templates, style guides, and quality-control processes
• Ensuring documentation is accurate, consistent, complete, current, and compliant with applicable government and program requirements
• Tracking documentation changes using version-control and configuration-management processes
• Coordinating documentation reviews and incorporate feedback from technical teams, program management, and government stakeholders
• Supporting software releases by preparing release notes, deployment documentation, configuration information, and other required deliverables
• Working within collaborative documentation and development environments such as Confluence, SharePoint, Git, GitLab, GitHub, Jira, or similar tools
• Maintaining documentation in accordance with applicable security, accessibility, records-management, and configuration-management requirements
• Identifying gaps, inconsistencies, and opportunities to improve existing technical documentation
• Providing status updates regarding documentation activities, risks, dependencies, and deliverables

Benefits

• medical, dental, and vision plans
• 401(k) with a company match
• life insurance
• vacation and sick paid time off accruals with amounts increasing based on role and years of service
• 11 paid holidays
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level