Technical Writer II

Optimizely•St. George, UT

About The Position

The Optimizely Documentation team is looking for a developer-focused Technical Writer II to help create content for end users and developers. You will work in a fast-paced, Agile environment with subject matter experts from the Product and Engineering teams, and partner with teams like Education, Onboarding, Enablement, and Customer Success to ensure product documentation is accurate, up-to-date, and meets users’ needs.

Requirements

2-4 years of related documentation experience in a fast-paced or Agile environment.
Comfortable using Git-based workflows.
Proficient with Markdown and HTML.
Ability to grasp technical concepts quickly and curious to learn new technologies.
Understanding of Agile software development processes, including writing user stories and managing tasks in an iterative environment.
Strong communication skills, including: Writing, editing, and diagramming.
Knowledge of Standard American English grammar and technical writing style norms.
Ability to listen actively and ask relevant questions.
Ability to work as a productive team member to: Handle multiple concurrent projects.
Prioritize work under pressure.
Work independently to research and complete assigned projects.
Adhere to team processes.

Nice To Haves

Experience with Cloud/SaaS/PaaS.
Experience with content management systems, A/B testing, or statistical analysis.
Experience with Optimizely products (Content Management System, Feature Experimentation, Web Experimentation, Analytics).
Experience with Claude code, GitHub workflows, Archbee, and Jira.
Familiarity with multiple software development lifecycles.
Ability to read and understand code samples.
Proficiency in HTML and CSS.
Experience with OpenAPI Specification (Swagger).

Responsibilities

Organize, design, and create end user and developer documentation, including API and SDK documentation as well as developer walkthroughs.
Translate complex technical topics into clear, concise language and create effective visual aids.
Adhere to style guide standards.
Follow product release cycles and collaborate with Product/Engineering teams to determine the impact on existing documentation or need for new documentation.
Flag documentation quality issues and suggest improvements to the Product/Engineering team.
Manage documentation tasks across multiple projects, including contributing to major product launches, and communicating progress to the documentation team and manager.
Develop and maintain up-to-date knowledge of assigned Optimizely software products.
Actively contribute to team meetings, including retrospectives and style guide meetings.
Use AI-assisted tools for drafting, reviewing, and improving documentation, ensuring all output meets quality standards through critical evaluation before publishing.
Help refine existing documentation skills for AI-assisted workflows.