Technical Writer & Documentation Specialist

Heven AeroTech•Bingen, WA

11h•Onsite

About The Position

The Technical Writer & Documentation Specialist leads the creation, organization, and standardization of all technical publications, work instructions, and product manuals across Heven AeroTech's unmanned systems portfolio, including the Z1 platform and future products. This role is responsible for the implementation of MadCap Flare, transitioning existing content, and establishing a scalable Tech Pubs ecosystem.

Requirements

Bachelor’s degree in English, writing, literature or equivalent
7+ years experience as a Technical Writer, with at least 3–5 years in a lead capacity
Direct, hands-on experience with MadCap Flare (implementation experience strongly preferred).
Background in aerospace, defense, robotics, unmanned systems, or similarly complex hardware/software products.
Experience developing: Work instructions, Operator and maintenance manuals, Technical manufacturing content
Strong understanding of technical writing standards and controlled documentation practices.
Experience with early-stage or evolving quality management frameworks
Proficiency with: Confluence, Jira, SharePoint, Microsoft Office Suite
Exceptional ability to translate complex engineering concepts into clear, concise content.
U.S. Citizenship required due to export-controlled work.

Nice To Haves

Experience creating Tech Pubs strategy or scaling documentation systems from scratch.
Familiarity with drone systems, avionics, mechanical/electrical assemblies, or flight operations.
Experience in a startup or rapid-development engineering environment.
Light experience with 3D models, schematics, or illustration tools is a plus.

Responsibilities

Create, update, and maintain Work Instructions (WIs), Maintenance Manuals, Operator Manuals, and Technical system documentation for the Z1 platform and other unmanned products.
Translate engineering, manufacturing, and testing data into clear, accurate, audience-appropriate documentation.
Collaborate with engineering, programs, operations, and flight-test teams to capture source information.
Lead end-to-end implementation and configuration of MadCap Flare.
Migrate all existing documentation and WIs into Flare.
Establish templates, style guides, reusable content, and publication workflows.
Train users and act as internal SME for all Tech Pubs tooling.
Develop Heven Aerotech’s Technical Publications strategy aligned with product, regulatory, and customer needs.
Define and document the process for: Creating, reviewing, and approving work instructions, Producing and releasing technical manuals, Maintaining version control and traceability.
Create internal standards aligned with aerospace and technical writing best practices.
Produce documentation aligned with emerging ISO 9001 and AS9100 expectations (formal certifications not yet implemented).
Apply industry-standard technical writing methodologies and controlled-document practices.
Ensure all content meets export control and safety requirements.
Work closely with SMEs across engineering, program management, and flight test.
Participate in design reviews, product testing, and operations as needed to gather accurate information.
Support customer-facing teams with high-quality, mission-ready documentation.