Technical Writer-Business Support Specialist
About The Position
The Business Support Specialist, Technical Writer will work hand in hand with global team to define, manage, and control all documents, training tools, visual aids and forms or templates within one system to maintain and manage the overall standardization of such important records and instructions. This position will also work with the subject matter experts to create simplified work instructions, playbooks and quality alerts by utilizing the client SOP’s and QAB’s. The Technical Writer will report to the Quality Department while supporting the Program Management & Leadership Teams. The BSS will be required to assist in internal audits and help with readiness confirmation utilizing the internal audit templates throughout the business function as it works to support the Pandora requirements. This position will be required to travel occasionally.
Requirements
- In-depth understanding of level 1 and level 2 documentation
- 1-2 years of related experience
- Proficient in organizational skills
- Proficient in language and mathematical technical writing
- Possess team spirit
- Successful communication with a varying audience
- Proficient with computer applications
- Able to orchestrate multiple projects
- Able to manage execution
- Able to prioritize as demand dictates
- Professional
- Career driven
- Detail oriented
- Strong computer skills
- Prepare detailed work instructions for operations
- Coordinate with SME’s for approvals and updates
Nice To Haves
- Project management experience a plus
Responsibilities
- Coordinate alignment regarding SOP updates.
- Manage the timeliness of document review annually as per the customer requirement.
- Work with SME's to audit documented SOP's to SWI's for accuracy.
- Control all forms of standardized work instructions, quality alerts, safety alerts, visual aids, playbooks within the document control procedures
- Receive SOP’s from the client and organize for transference to SWI templates
- Write simplified SWI’s by utilizing SOP’s
- Update SWI’s by working with site leadership, SME’s/Operations leaders
- Support teams in writing Playbooks for leadership roles and/or programs
- Submit drafts to SME’s for approval
- Track document update closure for timely implementation
- Excel with office applications in which technical writing and document control are developed and managed
- Coordinate internal meetings with vested parties regionally and site specifically if necessary
- Understand reporting and effectively communicate to leadership current status of documentation
- Support the quality team with internal audits
- Other duties as deemed necessary by manager
Benefits
- Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
