Technical Watch Officer - Engineer

American Cruise Lines • Guilford, CT

12h • Onsite

About The Position

American Cruise Lines is seeking shoreside Technical Watch Officer - Engineers to support its growing fleet of small U.S.-flagged cruise ships sailing inland and coastal waterways. The role is based fully in person at the Fleet Operations Center in Guilford, Connecticut, and reports directly to the Fleet Operations Center Manager. The position provides 24/7 fleet support by monitoring weather forecasts, channel and waterway conditions, bridge-lock operations, vessel status, crews, logistics, and routes to help sustain safe, secure, and consistent cruise operations. Watch Standers communicate with vessel officers and regional managers to manage routine and emergent situations and use oversight tools and technologies to audit company and regulatory performance standards.

Technical Watch Officer - Engineers execute fleet Operations Center communication and oversight tasks, maintain set watches, and use fleet and crew status-tracking, oversight, and assessment tools to support proactive real-time operations management. They maintain real-time and forward-looking views of weather, tides, river gages, lock and bridge status, waterway conditions, and environmental conditions across fleet routes. The role supports fleet and company decision-makers with accurate status information, forecasts, schedules, plans, and timely operational updates.

The position involves 40-hour-per-week duty periods, including weekends, on day, afternoon, and night shifts. Periodic travel aboard company vessels is required for operational and route familiarization and mariner recency, totaling approximately 14–21 days annually (less than 5% of normal work days).

Requirements

• Maritime engineering operations and maintenance experience.
• Team-building experience, poised communication, and problem-solving skills.
• Proven multitasking, prioritization, and project-execution skills.
• Responsibility and discretion in handling sensitive personnel and security information.
• Ability to work 40-hour-per-week duty periods, including weekends, on day, afternoon, and night shifts.
• Ability to travel periodically aboard company vessels for operational familiarization, mariner recency, and route familiarization.

Responsibilities

• Maintain and execute fleet and crew status-tracking, oversight, and assessment tools and views for proactive real-time Fleet Operations Center management.
• Organize and assess a 30-day outlook of fleet, crewing, and logistics information, forecasts, and projections, and communicate it to Shipboard Officers, Regional Managers, and Senior Executive Leadership.
• Organize and assess a 30-day outlook of fleet operations against standard parameters for weather, tides, river gages, lock, bridge, and channel conditions, and environmental and security conditions across cruise routes; display and communicate the information to relevant stakeholders.
• Coordinate and communicate with operations centers supporting the USCG, USACE, FEMA, and maritime industry operators.
• Coordinate and communicate with regional and industry maritime operator groups.
• Execute required regulatory Notices of Arrival and bridge, lock, and waterway use notifications and reservations.
• Complete administrative reporting, filing, invoicing, and documentation of standard Fleet Operations Center procedures.
• Track repair timelines to ensure execution of current and future cruise needs.
• Monitor vessel and route status, forecasts, schedules, and plans during assigned watches and communicate with vessel officers regarding routine and emergent situations.

Benefits

• Competitive salary and 401k plan.
• Health, dental, and vision plans available.
• Dynamic work environment that values innovation, collaboration, and excellence, with opportunities to build a career and make an impact.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed