Technical Training Specialist

Assurant • Mount Juliet, TN

22d • $31 - $52 • Onsite

About The Position

This position exists to provide direct learning support and training delivery for CPR franchisee owners and their employees. Training will be facilitated both in-person at the Nashville Device Care Center (NDCC) and through virtual instructor-led formats. This role also manages training facility operations at NDCC and supports device repair instructional design. This is an onsite role in our Mt. Juliet TN facility with a schedule of Monday - Friday, 8AM - 5PM.

Requirements

• Associate degree or equivalent work experience.
• Clear, dynamic, & precise communication skills to all levels of employees, from entry-level agents to C-level executives, both inside and outside our organization.
• Wireless (cellular), OEM, and/or consumer electronics repair experience.
• Minimum 3 years of presentation and training curriculum development.
• Proficiency in many forms of audience-driven content creation, design, and delivery, especially Microsoft’s PowerPoint, with a detailed eye towards designing and delivering slides for clear, classroom projection.
• The qualified candidate should be able to create and deliver clear, engaging, aesthetically formatted, and properly animated PowerPoint content with quickness and ease.
• Extraordinary attention to details in content creation and language nuance.
• Microsoft Office Suite (PowerPoint, Excel, Word, Outlook); strong computer proficiency (Mac & Windows), web conferencing (ex. GoToMeeting, Zoom, Skype), and A/V setup and troubleshooting skills (projector setup, TV and audio systems, etc.).

Nice To Haves

• Advanced degree preferred in adult learning, instructional design or related field
• 3+ years in a training or development function
• 1+ years in project management capacity
• Cloud-based content storage, organization, and file sharing expertise.
• Adobe Creative Suite, LMS and general audio/video editing software and know-how
• Results Oriented: metrics driven utilizing benchmarking and analysis to create, revise and reshape ASP instructional programs
• Effective communication skills: Express thoughts and ideas in a clear and concise manner and provide information to others in a way that considers the needs of the situation and the audience.
• Planning and organizational skills: Manage work activities to achieve business objectives on time, within budget, and according to specifications.
• Strong collaboration skills: Seek the opinions of others and engage colleagues, managers, and employees to build buy-in, especially when consensus cannot be reached.
• Influencing skills: Ability to build value-based relationships and leverage them to get things done.

Responsibilities

• Partner with operational leaders and franchisor management team to identify specific training needs for the CPR retail market.
• Schedule and facilitate training to support both new and existing associates as the business requires.
• Schedule and facilitate training sessions for new and existing CPR associates.
• Deliver engaging mobile device repair and technology training, both in-person and virtually, using clear, energetic, and learner‑focused facilitation techniques.
• Deliver essential internal content that supports a strong franchise partnership, ensuring Assurant team members understand and can successfully apply key business initiatives.
• Coordinate quarterly training calendars and collaborate with operations leadership.
• Create learning experiences that support or accelerate business objectives, using a variety of learning methodologies in partnership with instructional design team.
• Partner with instructional design to create, update, and deliver learning assets.
• Specify objectives and design experiences aligned to business needs.
• Build, update, and maintain retail repair training materials—including presentations, videos, job aids, reference guides, and other digital content—to ensure clear, effective learning across all platforms and audiences.
• Maintain device and tool inventory required for ILT training.
• Provide technical and learning support to CPR franchisees.
• Provide technical escalation support to CPR franchisees.
• Train and certify franchisees on on-site training delivery.
• Partner with Engineering and OEM liaisons on best practices and new product launches.
• Maintain hands-on technical proficiency by dedicating a minimum of 3 –5 hours per week supporting repairs within the Mail-In Repair (MIR) department to stay current on new devices, supporting software, tools, and repair processes introduced through NPI.
• Ensure that associates records are up to date and compliant with both business and industry standards.
• Maintain up-to-date associate training records.
• Provide compliance updates and reporting to operational leadership.
• Manage, organize, and maintain the CPR Training Facility at NDCC.
• Maintain and replenish tools, devices, parts, and consumables to support technical training.
• Ensure all classrooms and equipment are fully prepared for scheduled training.
• Support device repair instructional design through equipment availability management.

Benefits

• For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree