Technical Training Specialist

Tennant Company•Eden Prairie, MN

14h•Onsite

About The Position

The primary responsibility of this position is to analyze, design, and execute Training Programs. This encompasses virtual, online, and in-person technical content. This role will also act as a resource for Tennant’s Service teams supporting in-field training and product launches. In addition, responsibility will include training development and support for Tennant’s Service business partners. This position is based in Eden Prairie, MN headquarters.

Requirements

Bachelor’s degree preferred, or equivalent combination of technical/trade background, field service experience, and training expertise.
Minimum of 2 years of experience in technical service, field service, or training environment, including direct interaction with employees and customers.
AND/OR a minimum of 2 years of experience in learning, training, education, or facilitation, ideally within service, technical, or field-based environments.
Demonstrated technical service, field service, or equipment training experience, with the ability to confidently train technicians and support real-world service needs.
Foundational knowledge of learning and development principles, adult learning, or training delivery methods preferred; deep expertise is not required, but a strong willingness to learn and apply L&D best practices is essential.
Advanced technical knowledge in the theory and operation of IC engines, AC/DC circuits, equipment hydraulics, diagnostics, and service troubleshooting.
Strong Tennant product knowledge preferred, or the ability to quickly develop deep product expertise, to support technician learning, resolve field issues, and tailor training content as business needs evolve.
Relevant trade qualifications, technical certifications, or comparable hands-on industry experience strongly preferred.
Ability to translate complex technical content into practical, engaging training for a variety of learner groups and experience levels.
Familiarity with technology-enabled learning tools and resources that support technical training and knowledge transfer.
Ability to problem-solve.
Ability to concentrate on tasks, make decisions and work calmly and effectively in a high-pressure, deadline-oriented environment.
Willingness to be flexible with time and adjust to a changing work environment.
Ability to build and maintain positive relationships, both internally and externally, while maintaining client service orientation.
Ability to use sound judgment and discretion in dealing with highly confidential information.
Consistent attendance either onsite or remotely as needed by the business.
Ability to take direction and accept supervision.
Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations.

Responsibilities

Partner cross-functionally to assess the training needs of the North America Service team and develop effective, measurable technical training solutions that support business goals.
Travel up to 50% domestically to conduct regional technical training and support field-based learning initiatives.
Independently lead training while traveling, including facilitating sessions on the road, adapting to local team needs, and serving as a credible technical resource in the field.
Work directly with field service personnel to understand job realities, identify best practices, and recommend training solutions that improve technician capability and service performance.
Design, deliver, update, and evaluate technical training programs for new hires and current employees across classroom, virtual, and e-learning environments.
Facilitate training related to IC diagnostics, hydraulics, electrical theory, component testing, troubleshooting, and equipment diagnostics.
Develop and maintain facilitator guides, participant materials, technical job aids, and other learning resources that support service training programs.
Customize training content to align with new products, field issues, service trends, and evolving business needs.
Support product launches and service readiness efforts by translating technical knowledge into practical training content for technicians and service teams.
Act as a technical training resource for field questions and service-related issues, helping connect product knowledge with effective technician development.
Partner with Service Managers and Team Leads to strengthen team capability through practical training, coaching support, and relevant technical content.
Participate in evaluating training effectiveness and use feedback, performance metrics, and field insights to continuously improve programs.
Facilitate a best-in-class new hire training experience that blends online, virtual, and hands-on technical instruction.