Technical Training Specialist, Central Learning Solutions (CLS) Content Team

Amazon • Nashville, TN

4d

About The Position

The Central Learning Solutions (CLS) Content Design Standards team is seeking a
Technical Training Specialist to build, update, and maintain learning content
across North America Operations business lines. Working within established CLS
design standards and modular content frameworks, you will develop reusable
learning components, apply consistent instructional patterns, and ensure content
is scalable and efficient across multiple business lines.

You will partner closely with instructional designers, Visual Design Standards
teams, Professional Learning Systems, and business-line learning teams to embed
modular logic, reusable components, and consistent instructional patterns across
all learning products. This role requires hands-on content development
expertise, stakeholder management skills, and cross-functional communication to
help NA Ops deliver high-quality learning at scale. You will directly support
the 2026 CLS strategy for content standardization, modality optimization,
template parity, cost efficiency, and content reuse.

Requirements

• Experience designing and developing IT or technical training materials and content
• Experience using eLearning development tools such as Articulate Storyline, Rise, Camtasia, Adobe Photoshop, Adobe Illustrator, Adobe Premier Pro, Vyond, and Captivate and other video editing and graphic design software
• Experience with adult learning instructional design methods and best practices
• 2+ years of designing and developing IT or technical training materials and content experience
• Experience using content publishing tools to write, format, manage and publish high-quality content
• Travel up to 15% of the time

Nice To Haves

• Experience producing executive-level written materials and presenting to executive audiences
• Master's degree in in graphic design, industrial design, digital communications design, visual arts, mass communications, art, or equivalent
• 5+ years of creative role understanding consumer trends and creating content experience
• Experience troubleshooting and debugging technical systems, or experience in software development

Responsibilities

• Build, update, and maintain learning content across multiple business lines, including new course development, content refreshes, and iterative improvements based on performance data and stakeholder feedback.
• Develop and maintain reusable content components, including microlearning objects, assessments, test-out logic, and learning pathways, that enable efficient content delivery and reduce duplication across 8,000+ trainings.
• Collaborate with stakeholders, product managers, and CLS pillar leads (Operations, Technology, Technical Training) to translate learning requirements into scalable technical solutions and drive development from design through successful deployment.
• Build mechanisms that reduce design cycle time through reusable content blocks, standardized learning objects, automation-friendly instructional patterns, and AI-enabled governance workflows.
• Coordinate with Technology and Data Science teams to ensure content supports dynamic delivery, versioning, and tracking requirements across learning systems.
• Advise business-line learning teams and external vendors on designing scalable, reusable content that aligns with CLS design standards, while providing expert guidance on breaking down complex programs into modular instructional components.
• Conduct cross-business line content audits to identify duplication, standardization gaps, and opportunities for shared learning objects that reduce total cost of ownership.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level