Technical Training Manager - HVAC

Southern Home Services•Raleigh, AL

4d•Hybrid

About The Position

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future. Are you ready to be part of something BIGGER? About this role: The HVAC Training Manager is responsible for developing, implementing, and overseeing training programs for HVAC technicians and managers. This role will also visit our company sites to coach HVAC business and technician improvement opportunities in one-on-one and group settings. The outcome of these efforts will ensure technicians are proficient in the latest techniques, safety procedures, and industry standards, ultimately contributing to a skilled and efficient workforce that produces the best technicians in the business. This role will require up to 50% travel and some nights and weekend work.

Requirements

Minimum 10 years in-depth understanding of HVAC systems, techniques, and industry standards.
Excellent facilitation skills to keep technicians engaged during training sessions and thorough understanding of HVAC to serve as subject matter expert to design effective training programs.
Training content development skills including PowerPoint presentations, facilitator and participant guides, other learning materials as needed.
Ability to communicate effectively with diverse audiences and build strong working relationships.
Ability to lead and mentor technicians.
Ability to manage multiple projects, produce, update documents and create timelines and prioritize tasks effectively.
Proficiency in Microsoft Suite products.

Nice To Haves

NATE certification preferred.

Responsibilities

Working with the business and leverage reporting to identify training needs based on industry standards, company performance goals, and technician performance.
Continuously evaluating the effectiveness of training programs and update as needed.
Monitoring technician performance and identify areas for improvement through reporting analysis, performance evaluations and feedback.
Accountable for designing, developing, and implementing comprehensive training programs for new hires, as well as ongoing professional development for experienced technicians and managers.
Creating training materials, including manuals, presentations, job-aids and videos.
Conducting seminars, workshops, and one-on-one training sessions to deliver training programs in classroom settings and in our HVAC labs for hands-on learning.
Providing on-the-job training and mentoring to ensure practical application of knowledge and skills, including ride-alongs with technicians in our various locations.
Ensuring that technicians are trained in safety procedures and regulations.
Staying up to date on relevant industry standards and compliance requirements.
Collaborating with other departments, site and regional leaders to achieve company goals and needs.
Communicating effectively with business leaders and other stakeholders to ensure that all training needs are met.
Vendor management of training curricula for all HVAC and HVAC related products.
Project managing company-wide initiatives through all stages of the project lifecycle to ensure on time, on budget and effective delivery of outcomes.