Technical Training Curriculum Business Analyst
About The Position
The Technical Training Curriculum Business Analyst is responsible for supporting the National Technical Training organization in the development and delivery of Dealer Service Technician Training. Responsibilities will include configuring Technician curriculum and certification requirements in the Learning Management System, analyzing curriculum completion data, generating ad hoc queries and reports in order to support reporting and communications to Technical Training staff, Training Centers, Business Centers, and Service Operations, creation of targeted dealer communications in order to assure curriculum completion, documenting Learning Center application business requirements and Technical Training report requirements, performing user acceptance testing of Learning Center and report changes, providing Learning Center and report related assistance to local and field Technical Training staff, providing oversight and assistance to Technical Training Systems Administrators supporting Canada, Mexico and International markets, creating and reviewing course add forms, and the collection, analysis, and reporting of industry data and competitor benchmarking.
Requirements
- Bachelor's Degree Required
- An understanding of training development and curriculum
- Familiarity with Learning Management Systems
- Experience documenting application business requirements and user acceptance testing
- Experience with ad hoc and complex reports using Qlik/Power BI or other data mining software
- Expertise in dealer training programs & related industry benchmarks
- Ability to interact effectively with various management levels
- Strong written and verbal communication skills
- Ability to multi-task and work in a rapid paced environment
- Strong project management skills
- Familiarity and ease with office automation programs (PowerPoint, Excel, Word, etc.)
Responsibilities
- configuring Technician curriculum and certification requirements in the Learning Management System
- analyzing curriculum completion data
- generating ad hoc queries and reports in order to support reporting and communications to Technical Training staff, Training Centers, Business Centers, and Service Operations
- creation of targeted dealer communications in order to assure curriculum completion
- documenting Learning Center application business requirements and Technical Training report requirements
- performing user acceptance testing of Learning Center and report changes
- providing Learning Center and report related assistance to local and field Technical Training staff
- providing oversight and assistance to Technical Training Systems Administrators supporting Canada, Mexico and International markets
- creating and reviewing course add forms
- collection, analysis, and reporting of industry data and competitor benchmarking
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
