Technical Business Analyst

Public Consulting Group

3d•$70,000 - $95,000•Remote

About The Position

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, technology, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG employs approximately 2,000 professionals worldwide—all committed to delivering solutions that change lives for the better. The firm has extensive experience in all 50 states, Canada, and a growing practice in Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. The Technical Business Analyst (TBA) will support the Product Team within the Education Case Management practice. This position is responsible for designing and delivering EdTech solutions in the case management markets. Our products are used in 30+ states by nearly 2 million people ranging from state agency staff, district and school administrators, teachers, specialists, service providers, and support staff. The ideal candidate is well-versed in the Software Development Life Cycle (SDLC) and comfortable creating system specifications and documentation used in the development process. The TBA works with engineering, business stakeholders, and clients to define scope, gather requirements, design solutions, complete user acceptance testing, and manage aspects of the implementation.

Requirements

Ability to create comprehensive Requirements Specifications, Designs, Process/Flow Diagrams, Test and Implementation Plans, and Feature Release Notes
Experience utilizing Software Development Life Cycle (SDLC) and Quality Assurance (QA) methodologies, standards, and best practices
Works well independently - makes decisions and solve problems using sound, inclusive reasoning, and judgment with limited supervision
Ability to work in a fast-paced and changing environment; reacts professionally under pressure
Ability to gather and analyze information from a diverse set of sources and stakeholders to fully articulate a problem statement
Advanced analytical skills, including the ability to analyze, organize, and present data.
Demonstrated time management skills - managing priorities across products and teams
Detail orientation with excellent analytical, planning, and organizational skills
Excellent written and oral communication skills; speaks clearly and persuasively
Education: Bachelor’s degree or equivalent experience required.
3+ years of business analysis and/or product design experience.
Proven record of excellence in documenting, designing, and delivering technical solutions.

Nice To Haves

Knowledge or experience in EdTech, Case Management systems a plus.
Experience with wireframing/prototyping tools such as Axure RP or ability to quickly learn.
Knowledge of task management and project management systems is a plus (ex. JIRA, ASANA, Monday.com, etc.)
UI/UX experience and course certification is a plus.

Responsibilities

Facilitating software development life cycle (SDLC) activities
Coordinating and leading functional and technical requirement gathering sessions
Analyzes business requirements, identifies any inconsistencies or gaps, and determines the optimal solution.
Creates functional specifications (as well as any other documentation needed) to clearly denote scope and requirements to development and QA teams.
Creates wireframes or prototypes using Axure RP, or related tools.
Coordinating with engineering, quality assurance teams, and clients to plan and execute test processes
Handles product troubleshooting and triage, when required and appropriate.
Prepares and posts defects/support requests.
Manages through to completion and release.
Delivers internal trainings for new features – ‘Train the Trainer’.
Contributes to internal product improvement committees and initiatives.
Supports other teams with new state implementations, new feature configurations and new project rollouts, if appropriate.