Technical Business Analyst

Fiserv•Alpharetta, NJ

5d•Onsite

About The Position

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Technical Business Analyst About your role: You will serve as a Technical Business Analyst providing advanced data analysis, reporting, and project management support in a technology-focused environment. You will work closely with Application Development, Cyber Compliance, CAAS, Product, Professional Services, and vendor partners. Your work will translate complex data into actionable insights that support operational reliability, compliance, and contractor onboarding.

Requirements

6+ years of experience in a technology or business-focused environment performing data analysis, reporting, and stakeholder support.
4+ years of experience leading or supporting projects, including planning, execution, risk management, and cross-functional coordination.
3+ years of experience working with compliance, cybersecurity, or audit processes to support governance and controls in risk-sensitive environments.
3+ years of experience coordinating with vendors or third-party partners, including onboarding and asset or equipment management activities.
Proficiency using reporting and visualization tools such as Microsoft Excel, Power BI, Tableau or similar tools to develop reports, dashboards, and insights.
Demonstrated ability to collect, interpret, and translate complex data into clear, actionable insights for both technical and non-technical stakeholders.

Nice To Haves

Experience within the financial services industry or another highly regulated environment requiring strict compliance and governance standards.
Experience designing dashboards and analytics solutions adopted by senior or executive leadership.
Experience supporting contractor onboarding processes and tools in a global or multi-location environment.
Bachelor’s degree in business, information technology, computer science, or a related field, or equivalent combination of education, related experience and/or military experience.
Strong written and verbal communication skills with the ability to collaborate effectively across infrastructure, security, and delivery teams.

Responsibilities

Lead governance, tracking, and reporting activities across multiple operational and compliance domains, maintaining high-quality, audit-ready data that supports Cyber, Compliance, and Audit functions.
Design and maintain structured reporting routines and standardized dashboards to improve visibility and decision-making for leadership and partner teams.
Serve as a central liaison across security, infrastructure, delivery, risk, Product, Professional Services, and vendor teams to align priorities, clarify requirements, and drive strong cross-functional execution.
Act as the primary point of contact for vendor representatives involved in contractor onboarding, managing intake and submission of equipment provisioning requests and maintaining accurate foreign and domestic asset tracking.
Ensure timely equipment retrieval and uphold precise, compliant asset management practices across all contractor engagements.
Support the mentoring and day-to-day coordination of a Business Analyst, including daily reporting management, capacity planning, and assignment of additional responsibilities as needed.
Deliver end-to-end project management for complex, cross-functional initiatives across the full delivery lifecycle, facilitating planning, execution, risk mitigation, stakeholder communication, and value realization in alignment with business objectives.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.