Technical Training Consultant, EVAAS

SAS•Cary HQ, NC

1d•Hybrid

About The Position

As an EVAAS Technical Training Consultant, you will be responsible for ensuring that teachers, administrators, and others who use EVAAS web reports receives accurate, helpful, and timely support. This support includes answering users’ questions about interpreting and using reports, providing guidance on system navigation and security, and researching data issues.

Requirements

Bachelors degree, preferably in Education or Communication.
Minimum 5 years of experience in teaching, training, or education administration.
Strong written, verbal, and interpersonal communication skills in remote/hybrid environments
Excellent problem-solving, analytical, and mathematical reasoning abilities
Strong technical, professional, and organizational skills
Proven ability to manage multiple projects and competing priorities effectively
Self-motivated learner who works independently and collaboratively
Customer-focused with a track record of delivering quality results on time and following established processes and procedures
Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Nice To Haves

Building Customer Loyalty: Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.
Influencing: Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.
Managing Work: Effectively managing one’s time and resources to ensure that work is completed efficiently.
Experience working with Microsoft Office Suite (Word, Excel, Outlook, Teams)
Experience presenting/training in the education field
Experience providing technical support
Experience working with EVAAS reporting
Experience working with JIRA or a similar issue tracking software
Experience working in a hybrid or remote environment
Experience working with Copilot or other comparable AI applications

Responsibilities

Respond directly to users who have support tickets
Coordinate solutions in a hybrid environment through Microsoft Teams, Outlook, and JIRA
Prioritize and communicate requests for additional functionality and enhancements to the web development team
Draft or review response templates for the support system
Lead webinars on accounts, roster verification, and other topics
Review communications, help, training materials, and resources

Benefits

Comprehensive medical, prescription, dental and vision plans.
Medical plan options include: PPO with low annual deductible and copays.
HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan.
Pharmacy available.
Industry-leading 401k plan.
Tuition Assistance Program and programs and resources to support your development
Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
Volunteer Time Off, parental leave and unlimited paid sick days.
Generous childcare benefits for all full-time employees.