(LMS) Technical Trainer

McCalla Raymer Leibert Pierce LLP•Roswell, GA

1d•Onsite

About The Position

The Technical Trainer is responsible for designing, developing, and delivering technical training programs that support employee onboarding, professional development, system adoption, and operational excellence. This role partners with department leaders and subject matter experts to identify training needs, create engaging learning materials, and facilitate training sessions that improve employee knowledge, performance, and productivity. The Technical Trainer plays a key role in ensuring employees are equipped with the technical skills, systems knowledge, and procedural understanding necessary to perform their roles effectively.

Requirements

Bachelor's degree in Education, Human Resources, Business Administration, Information Technology, Communications, or related field preferred.
3+ years of experience in corporate training, technical training, learning and development, or a related role.
Experience developing and delivering technical or systems-based training programs.
Experience facilitating both in-person and virtual training sessions.
Experience with Learning Management Systems (LMS) preferred.
Experience in a professional services, legal, financial services, or corporate environment preferred.
Strong presentation and facilitation skills.
Excellent verbal and written communication skills.
Ability to translate complex technical concepts into easy-to-understand training content.
Strong instructional design and curriculum development skills.
Knowledge of adult learning principles and training methodologies.
Ability to engage diverse audiences and learning styles.
Strong organizational and project management skills.
Ability to manage multiple priorities and deadlines.
Proficiency with Microsoft Office Suite, Microsoft Teams, Zoom, and other training technologies.
Experience creating e-learning content and multimedia training materials preferred.
Ability to analyze training data and make recommendations for improvement.
High level of professionalism and customer service orientation.

Nice To Haves

Certified Professional in Talent Development (CPTD), ATD certification, or similar credential.
Experience administering or supporting a Learning Management System (LMS).
Experience training employees on HRIS, case management systems, document management systems, or other enterprise software platforms.
Experience creating video-based and self-paced learning content.

Responsibilities

Design, develop, write, and deliver technical training programs for employees across various departments.
Create and maintain training materials, including presentations, guides, job aids, videos, and e-learning content.
Facilitate instructor-led, virtual, and on-demand training sessions.
Conduct new-hire onboarding and role-specific soft skill and technical training.
Assess training needs through collaboration with department leaders, managers, and subject matter experts.
Evaluate training effectiveness through assessments, surveys, and performance metrics.
Maintain training documentation, records, and attendance tracking.
Support implementation and adoption of new systems, software, technologies, and business processes.
Update training materials to reflect changes in policies, procedures, technology, and regulatory requirements.
Provide one-on-one coaching and support to employees as needed.
Assist with Learning Management System (LMS) administration, including course assignments, reporting, and content management.
Monitor industry trends and best practices in adult learning and training methodologies.
Support compliance training initiatives.
Travel periodically to firm locations to conduct training and support operational initiatives.