Technical Trainer North America- Commercial Pumps

Xylem•Washington, DC

10d

About The Position

The Technical Trainer North America – Commercial Pumps (also described in the job summary as Solution Value Trainer – Transport Solutions) equips Sales, Service, and Channel teams to position, sell, and apply Transport solutions in customer environments. The role combines technical expertise with value-based selling, customer problem solving, and commercial impact, translating product features and system capabilities into customer outcomes. It owns the end-to-end learning experience and aims to support commercial performance, win rates, and solution adoption across the region. The trainer develops and delivers technical and commercial training programs, curricula, assessments, tools, and certification paths. Training may be classroom-based, virtual, or blended, and should use adult learning principles, respond to assessed skill needs, and align with the company’s competence framework, career paths, and business priorities. The role also manages training content governance, versioning, and refreshes, and uses digital and AI-assisted authoring tools to create scalable learning assets. The position works across Product, R&D, Sales, Service, Marketing, and HR/L&D, coordinating regional and global training alignment and incorporating field feedback, learner performance, relevant safety and regulatory standards, and product updates. It supports onboarding and upskilling, evaluates training effectiveness through KPIs and LMS reporting, and contributes to continuous improvement. Domestic travel across North America is required, with limited international travel as needed; typical travel is up to 60–70%, depending on the training calendar and business needs.

Requirements

Bachelor’s degree in Engineering or an equivalent technical discipline.
At least 5 years of experience in education or training, including content development and delivery.
Strong understanding of value selling and value propositions.
Ability to translate technical complexity into customer-relevant value and use cases.
Experience with classroom, virtual, e-learning, and coaching training methods.
Experience working in a matrixed, international environment.
Excellent communication, presentation, facilitation, and analytical skills.
Strong interpersonal skills and ability to work with diverse audiences and seniority levels.
Autonomy, flexibility, and ability to manage multiple priorities.
Fluency in English.
Strong project management skills and ability to influence without formal authority.
Demonstrated coaching and mentoring experience.
Ability to travel domestically across North America, with limited international travel as needed; typical travel is up to 60–70%, depending on training calendar and business needs.

Nice To Haves

Spanish proficiency.
Experience with AI-assisted and digital authoring tools such as Articulate 360 and Synthesia, or equivalent platforms.

Responsibilities

Enable Sales, Service, and Channel teams to position and apply Transport solutions in customer environments.
Translate technical features and system capabilities into customer-relevant value propositions and outcomes.
Train teams in customer discovery, active listening, value-based selling, objection handling, and competitor positioning.
Use customer scenarios and field challenges in training, and adapt training to learner feedback, needs, and market dynamics.
Apply knowledge of Transport products, systems, applications, operational contexts, and use cases to training.
Support product launches and system updates by helping Product, R&D, and Commercial teams position solutions effectively.
Develop and execute Transport technical training programs, including learning processes, curricula, assessments, tools, and certification paths.
Design and deliver classroom, virtual, and blended training using adult learning principles.
Coordinate training from needs analysis through delivery, evaluation, and continuous improvement.
Align training content across regions with global and regional education teams and business priorities.
Track training activity and effectiveness using KPIs and LMS reporting, and maintain governance and documentation.
Use AI-assisted and digital content authoring tools, including Articulate 360, Synthesia, or equivalent platforms, to create training assets.
Own governance, versioning, and refresh cycles for technical training content so it remains accurate and current.
Partner with Product, R&D, Sales, Service, Marketing, and HR/L&D to identify capability gaps and align messaging and positioning.
Ensure training reflects relevant safety, regulatory, and industry standards applicable to regional Transport solutions.
Support onboarding and upskilling for AED, Sales, and Service teams, including assessment of technical knowledge and application competence.
Represent Transport Education in cross-functional and cross-regional initiatives.
Use field observations and learner-performance data to provide product and content improvement recommendations to Product, R&D, and Commercial teams.
Promote continuous improvement, learning, performance excellence, and customer-centric training.
Continuously develop technical, instructional, and facilitation capabilities and stay current with Transport technologies and learning innovations.
Travel domestically across North America and internationally as needed; typical travel expectation is up to 60–70%.
Perform other duties as required to support business and education objectives.