Technical Trainer

Carlisle•Carlisle, PA

3d•Onsite

About The Position

Lead training courses on CCM roofing products and systems, including Carlisle SynTec Systems and Versico Roofing Systems. Deliver instruction in both classroom and hands-on settings to educate contractors, installers, and industry professionals on proper installation techniques, product application, and system performance. Support includes training on single-ply membranes, insulation, adhesives, and accessories. Collaborate with internal teams to ensure training reflects current product standards and best practices.

Requirements

High school diploma or GED required.
Minimum of two (2) years single-ply roofing experience.
Must possess a valid driver’s license and maintain a satisfactory driving record.
Full Performance Knowledge of Carlisle & Versico Specifications and Details.
Full Performance Knowledge of Carlisle & Versico products and uses.
Full Performance Knowledge of Warranty interpretation and requirements.
Full Performance Knowledge of Company policies and procedures.
Full Performance Knowledge of Department policies and procedures.
Full Performance Knowledge of Safety requirements for roofing, hazardous materials, driving.
Full Performance Knowledge of General roofing, construction, principles and practices.
Full Performance Knowledge of Tolerances for products, details and design.
Full Performance Knowledge of Hand and power tools associated with single ply roofing & construction.
Full Performance Knowledge of Driving laws.
Full Performance Knowledge of Company organization and locations.
Full Performance Knowledge of Laptop and Tablet usage.
Full Performance Knowledge of Smartphone usage.
Full Performance Knowledge of Word, Excel, and PowerPoint.
Full Performance Knowledge of CCM Inspect APP.
Essential Full Performance Skills in Oral Communication.
Essential Full Performance Skills in Interpersonal skills.
Essential Full Performance Skills in Problem solving and conflict resolution.
Essential Full Performance Skills in Coaching.
Essential Full Performance Skills in Facilitating/Presenting.
Essential Full Performance Skills in Listening.
Essential Full Performance Skills in Written Communication.
Essential Full Performance Skills in Organization.
Essential Full Performance Skills in Eye-Hand Coordination.
Essential Full Performance Skills in Typing.
Essential Full Performance Skills in Dexterity.
Essential Full Performance Skills in Hand / Power Tools.
Essential Full Performance Skills in Time Management.

Nice To Haves

An associates or bachelor’s degree is highly preferred.
Experience conducting presentations in front of an audience.
Bilingual.

Responsibilities

Conduct training programs for CCM Roofing Applicators, including composing and scheduling programs.
Physically complete product and accessory installation work, demonstrating full working knowledge of specs and details.
Maintain and update current CCM training content to incorporate yearly product additions and specification/detail changes.
Produce professional presentations using Microsoft PowerPoint to support training.
Set up, tear down, and prepare demonstration areas, maintaining a presentable and professional appearance.
Coordinate logistics with other trainers and departments, including assisting with product inventory orders and organization.
Build custom training programs and agendas to fulfill customer needs.
Mentor and train newly hired Field Service Representatives (FSR), educating them on job duties and inspection procedures.
Assist Field Services with staying up-to-date on inspection procedures and CCM Inspect APP changes.
Travel by car or airplane to support training efforts at remote locations.
Provide telephone and e-mail assistance for technical questions from roofing applicators, project specifications, and warranty requirements.
Present at industry or company events.
Enforce proper installation techniques.
Perform field service activities and training for other CCM company products (CCW, Insulfoam, CCM, Hunter, etc.) as needed.
Other duties as assigned.