Technical Trainer / Kahua Helpdesk & System Administrator

Procon Consulting•Las Vegas, NV

1d•Onsite

About The Position

Procon Consulting is seeking an experienced Technical Trainer / Kahua Helpdesk & System Administrator to support a federal program. This role involves providing technical training, user support, and system administration for the Kahua project management platform in the Las Vegas, NV area. The selected candidate will be responsible for developing and delivering training materials, offering day-to-day helpdesk support, troubleshooting system issues, managing user access, and assisting with system configuration and improvements. Collaboration with government stakeholders, project teams, and technical personnel is crucial to promote effective system adoption, streamline business processes, and ensure efficient platform operations. This position requires the candidate to be authorized to work in the United States without current or future sponsorship.

Requirements

Bachelor’s degree in Information Systems, Business, Education, Construction Management, Engineering, or a related field; equivalent relevant experience may be considered.
Experience developing and delivering technical or enterprise software training to adult learners.
Experience providing helpdesk support, application support, system administration, or software implementation assistance.
Ability to communicate complex technical and business concepts clearly to users with varying levels of technical proficiency.
Experience developing professional training materials, user guides, knowledge articles, and process documentation.
Strong troubleshooting, customer service, communication, organizational, and stakeholder management skills.
Ability to manage multiple requests, prioritize tasks, maintain accurate documentation, and work independently in a client-focused environment.
Ability to meet applicable federal client background investigation, onboarding, and work authorization requirements.
Must be authorized to work in the United States without current or future sponsorship.

Nice To Haves

Direct experience with Kahua, including user administration, system configuration, workflows, forms, reports, dashboards, and implementation support.
Experience supporting enterprise software platforms used in capital programs, facilities management, construction, project management, real estate, or asset management.
Previous experience supporting federal government clients or projects within regulated environments.
Familiarity with IT service management processes, ticketing systems, incident tracking, service requests, and knowledge base administration.
Relevant professional certifications in technical training, IT service management, project management, system administration, or Kahua.

Responsibilities

Develop, maintain, and deliver role-based instructor-led, virtual, and self-service training for Kahua end users, power users, and system administrators.
Create training curricula, job aids, quick-reference guides, Standard Operating Procedures (SOPs), system documentation, and knowledge-base materials.
Assess training needs, evaluate effectiveness, gather user feedback, and implement improvements to training programs and materials.
Provide Tier 1 and Tier 2 technical helpdesk support to Kahua users through established ticketing and escalation procedures.
Troubleshoot and resolve system issues related to user access, navigation, workflows, forms, reports, notifications, data entry, and platform functionality.
Manage and track support tickets, document resolutions, identify recurring issues, and escalate complex technical or security concerns to appropriate teams or vendors.
Administer user accounts, roles, permissions, groups, and access requests in accordance with client policies and security requirements.
Support system configuration, maintenance, and updates, including workflows, forms, reports, dashboards, notifications, and reference data.
Maintain accurate system administration records, configuration documentation, training records, and helpdesk performance metrics.
Collaborate with client stakeholders to identify user adoption challenges, improve business processes, and establish ongoing training priorities.
Support system testing, software updates, release communications, user acceptance testing, and change-management initiatives.
Ensure compliance with applicable federal regulations, cybersecurity standards, records-management policies, accessibility requirements, and client security protocols.
Perform additional technical training, helpdesk, and system administration duties as assigned to support successful Kahua implementation and ongoing operations.