IT Helpdesk Administrator

Baker Electric•IA-Des Moines US-IA-Des Moines, IA

18h•Onsite

About The Position

The IT Helpdesk Administrator is a critical role within Baker Electric, Inc., a subsidiary of publicly traded EMCOR Group, Inc., and is located with the Des Moines, IA area. The position supports all IT-related requests from employees, field and office, including, but not limited to, Active Directory maintenance, company property coordination, assisting with new hire and termination access, general security and maintenance update duties. The position is in-office, with remote options as necessary only. Preferred hours: 7:00 a.m. – 4:00 p.m., M-F.

Requirements

Minimum 1-3 years related experience
High school diploma or equivalent required
Must possess excellent written and verbal communications skills, effectively in the English language
Possess exceptional customer service skills, patient, well organized, and a good communicator
Must have ability to build positive working relationships with multiple levels of employees, management, suppliers, and customers
Self-motivated, takes initiative with tasks and executes with a high level of attention to detail
Must demonstrate integrity, honesty, professionalism and commitment to company values
Must demonstrate ability to effectively organize and manage multiple tasks and to meet frequent deadlines
Expertise in computer software, hardware maintenance, and technical support (i.e., Cortex XDR, Tanium, Bitlocker, Microsoft Azure, SharePoint , Cohesity, MS Office 365)
Experience with repairing, diagnosing, and upgrading PC hardware and basic network troubleshooting
Familiarity with Windows based operating systems and web based applications, include ERP systems or other construction/financial software packages

Nice To Haves

Associates Degree or higher preferred
Preferred CompTIA A+ Certification and Microsoft Technology Associate (MAT) Certification

Responsibilities

Computer, software, printer, & mobile device setup, maintenance and inventory
Vista Decommissioning and proper disposal of end-of-life IT assets
Antivirus and patch management/monitoring for computer and server operating systems
Provide intermediate level Active Directory Users & Computers Support
Facilitate server backup maintenance and monitoring
Provide end user technical help desk support and manage Helpdesk tickets in ServiceNow. Respond to end-users and close tickets in a timely manner
Provide relevant education and training and create documentation for non-technical end users
Ensure that all Baker Electric and EMCOR Information Technology SOP’s are met
Work with outside IT vendor(s) and/or EMCOR IT to manage various projects and initiatives
Assist with IT Department strategic planning and budgeting
Execute tasks in an organized and systematic fashion, with the drive to obtain the highest level of benefit for the greatest number of end users, while being mindful of cost and applicable man-hours
Escalate critical and/or sensitive issues to the IT Manager / Executive Team with recommendations for resolution.
Comply with all Company operating policies, procedures, and safety programs as established.
Perform additional assignments as required by the needs of the company or as directed by executives.
Other related duties as assigned