Technical Trainer and Adoption Specialist

Crusoe•San Francisco, CA

11d•$105,000 - $130,000•Hybrid

About The Position

Crusoe's IT team is responsible for the systems, tools, and capabilities that keep the company running and scaling. As a Technical Trainer and Adoption Specialist, you will support the team that designs, builds, and maintains the technical training content that helps every Crusoe employee — from day-one new hires, to executives, to experienced operators on the shop floor — get up to speed on our core technology faster and more effectively. This role requires designing, planning, and presenting VILT and in-person training, as well as building materials and content for those trainings. You'll work closely with our Senior Technical Trainer, and a content builder, to develop and manage needed courses and material as part of a larger technical training effort. This role will travel as needed, up to 30%, especially to our Sunnyvale, and Bellevue locations. You'll partner with IT, People Operations, and business unit leaders to understand what employees need to know, identify gaps, and build the content that closes them. If you're a skilled instructional designer who is also a natural teacher, comfortable building trainings from scratch and at a rapid pace, and excited to work at a company on the cutting edge of AI infrastructure — this role was made for you.

Requirements

A Bachelor's degree in any field plus 4–6 years of experience in technical training, instructional design, or a closely related discipline — OR a Master's degree plus 2–4 years of relevant experience.
A portfolio of instructional design work is required. We want to see examples of eLearning, curriculum, video content, or training programs you've created from scratch — this is a hard requirement for consideration.
Demonstrated ability to design and build training curricula from the ground up, not just update or maintain existing materials.
Experience producing some video or multimedia training content as part of a broader learning program.
Ability to explain technical concepts clearly and accessibly to learners from a wide range of backgrounds — from corporate staff to manufacturing employees — without losing the people who already know the material.
Organized, self-directed, and able to manage multiple projects and priorities in a fast-moving environment without sacrificing quality.
Genuinely curious about technology and keeps up with the tools, platforms, and AI capabilities that are changing how people work.
Ability to work with and train learners of diverse backgrounds, including corporate, technical, and manufacturing or field workforce audiences.

Nice To Haves

Familiarity with AI productivity tools such as Claude, Workato, or similar — or a demonstrated track record of learning new platforms quickly and an excitement for AI.
Experience partnering with HR or People Ops teams on new hire onboarding program design.
Experience supporting technology rollouts or change management initiatives from a training and adoption perspective.

Responsibilities

Design, develop, and provide training programs for software, including Google Workspace, Slack, and other company-wide platforms.
Identify learning needs and propose trainings and coursework to meet those needs.
Deliver in-person and virtual training sessions, including onboarding cohorts and company-wide technology rollout trainings.
Be able to create eLearning modules, video content, job aids, and other instructional materials covering course material as needed.
Partner with the Sr. Technical Trainer, People Ops onboarding manager, and manufacturing instructors to redesign and continuously improve the technical onboarding experience — ensuring new hires across corporate and manufacturing teams get productive on core technology faster and more accurately.
Develop and maintain AI literacy training content in support of Crusoe's internal AI enablement initiatives, helping employees across the company get effective with tools like Claude and Workato.
Use video, audio, and visual editing tools to make instructional materials.
Conduct training needs analyses through stakeholder interviews, observation, and data review to identify gaps and prioritize learning programs.
Analyze learner feedback and engagement data to measure training effectiveness and continuously improve content quality.
Collaborate with IT, HR, and site managers to align training delivery with onboarding timelines, operational schedules, and technology rollouts.
Up to 30% travel for content delivery, stakeholder interviews, onboarding observations, etc.