Technical Adoption Specialist- Forma, APS, & Automation

Autodesk•Boston, MA

8d•Remote

About The Position

Autodesk Customer Success is looking for highly motivated technical advisors to help our customers maximize their product investment and realize measurable business outcomes. We are looking for a professional with automation and scripting experience, preferably in the Architecture, Engineering and Construction (AEC) space. You should have experience, supporting a broad range of technologies in large-scale environments. You will work closely with medium and large strategic customers worldwide to enhance their adoption of Autodesk solutions. You will join the Technical Adoption team within the Customer Success Management group; This is a team that values professional development, supports growth and rewards high performance. The Technical Adoption group helps strategic customers maximize success and realize stronger returns on their investment.

Requirements

Bachelor’s degree or equivalent experience
Minimum of 5 years' experience in related field
Advanced knowledge of Architecture, Engineering and Construction (AEC) technologies and automation building blocks
Experience working with and supporting Cloud APIs and API testing tools such as Postman for testing and automating API workflows
Understanding of HTTP methods, ability to construct and send HTTP requests to API’s and ability to handle JSON responses returned by API’s
Able to manage several projects at a time, setting the right priorities
Proven ability to be agile and learn quickly in a fast-paced environment
Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience

Nice To Haves

Technical consulting experience and/or technical project delivery experience with large, demanding customers
Experience supporting automation in an enterprise environment or working directly with enterprise clients
Experience as a BIM Manager
Experience with Autodesk Platform Services
Experience scripting using VB, PowerShell, .NET, Python, C, or C++
Experience with low code / no code environments (e.g. Workato or PowerAutomate)
Enthusiasm and passion for technology and innovation
Demonstrated ability to build and maintain strong relationships at all levels
Excellent team player, enjoying supporting and interacting with other members of a global team

Responsibilities

Deliver product, and workflow coaching sessions that help strategic customers adopt Autodesk solutions and activate key workflows
Conduct coaching discovery calls to understand customer workflows, adoption barriers, learning needs, and desired outcomes
Lead live coaching and scalable group enablement sessions (1:many) for end users, including workflow-specific guidance and best-practice sharing
Act as a technical trusted advisor to customers, demonstrating thought leadership and product expertise to help customers adopt and achieve business outcomes using Autodesk technology
Develop, update, and maintain enablement content, learning resources, and digital assets that support coaching delivery and address specific customer workflow challenges, in line with Autodesk quality standards