Technical Team Lead
About The Position
The Technical Team Lead will be responsible for providing technical leadership and direction to the Managed Services team responsible for delivering reliable, secure, and responsive IT services to customers. This position serves as a senior technical resource and escalation point for complex issues while helping ensure consistent service delivery, adherence to technical standards, and high levels of customer satisfaction. The Technical Team Lead works closely with Managed Services engineers, frontline personnel, account management, project teams, vendors, and organizational leadership to coordinate technical activities and resolve complex customer issues. This position also plays a key role in mentoring team members, improving operational processes, and developing the technical capabilities of the Managed Services team.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Networking, or a related field, or equivalent professional experience.
- 8+ years of experience in IT infrastructure, managed services, systems administration, networking, cybersecurity, or a related technical field.
- Demonstrated experience providing technical leadership, mentoring, or escalation support.
- Strong troubleshooting and problem-solving skills.
- Strong understanding of network, server, endpoint, cloud, and security technologies.
- Experience working with IT service management and ticketing systems.
- Ability to prioritize multiple incidents, requests, and competing technical priorities.
- Strong written and verbal communication skills.
- Ability to work effectively with technical teams, customers, vendors, and leadership.
Nice To Haves
- Previous experience working in a Managed Services Provider (MSP) environment.
- Experience with Remote Monitoring and Management (RMM) platforms.
- Experience with Professional Services Automation (PSA) or IT Service Management platforms.
- Experience with enterprise networking, firewalls, wireless, and VPN technologies.
- Experience with Microsoft 365, Azure, Intune, Active Directory, and Windows Server.
- Experience with cybersecurity platforms, SIEM, EDR/XDR, vulnerability management, and security monitoring.
- Experience with backup, disaster recovery, virtualization, and cloud technologies.
- Experience developing technical standards and operational procedures.
- Relevant industry certifications such as Microsoft, Cisco, CompTIA, Fortinet, Palo Alto, ITIL, or other applicable certifications.
Responsibilities
- Serve as the senior technical resource and escalation point for the Managed Services team.
- Provide technical direction and guidance for complex customer issues and escalated incidents.
- Help oversee the day-to-day technical operations of the Managed Services team.
- Assist with prioritizing and coordinating technical work, escalations, and customer issues.
- Provide technical mentorship and guidance to Managed Services engineers and technicians.
- Assist team members with troubleshooting, technical decision-making, and professional development.
- Promote security best practices throughout the Managed Services team.
- Lead troubleshooting efforts for complex or high-impact incidents.
Benefits
- Holiday and Vacation
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
