: Technical Team Lead — Citrix VDI & Windows 365 Cloud PC Migration

Deltasoft Solutions•San fransico, CA

2d•Remote

About The Position

The Technical Team Lead will manage day-to-day operations of Citrix VDI and published application environments and lead the technical transition to Windows 365 Cloud PCs for approximately 1,800 users. This hands-on role combines platform engineering, operational leadership, and technical project leadership in collaboration with an assigned Project Manager. The position is responsible for supporting a smooth migration, stable service, and operationalized Cloud PCs. Experience with Citrix MetaFrame/MetaVance claims tools and legacy Citrix management utilities for troubleshooting session broker behavior, policies, and application profiling is required. The role leads and mentors engineers supporting Citrix VDI, published app servers, and Windows 365 Cloud PCs; owns operational health; and drives continuous improvement, incident response, maintenance, and coordination with service desk and technical stakeholders. As technical lead for the migration, the role defines strategy, architecture, target state, and operating model; leads proof-of-concept work, pilots, and phased rollouts; and maintains migration and cutover documentation. The Technical Team Lead manages and tunes Citrix infrastructure, designs Cloud PC provisioning and image management, configures endpoint management and security policies, and builds monitoring and alerting. The role also supports user experience for latency-sensitive workloads, coordinates application remediation and telephony validation, integrates Cloud PCs with identity and enterprise systems, automates provisioning and maintenance, and prepares operational documentation and governance for post-migration teams. The role is remote, supporting Pacific and Mountain time zones, for a stated duration of 6–9 months or longer.

Requirements

At least 7 years of experience in end-user computing engineering.
At least 3 years leading technical teams or projects.
Required experience with Citrix MetaFrame/MetaVance claims tools and legacy Citrix management utilities for troubleshooting session broker behavior, policies, and application profiling.
Deep hands-on experience with Citrix technologies, including Virtual Apps & Desktops, StoreFront/Workspace, Director, and PVS/MCS.
Experience implementing and operating Windows 365 Cloud PCs and/or Azure Virtual Desktop.
Strong knowledge of Intune/Microsoft Endpoint Manager, Azure AD, Conditional Access, and device management.
Experience with image management, application packaging, and profile management, including FSLogix.
Solid networking and unified communications fundamentals, including TCP/IP, QoS, VPN/SASE, and telephony behavior in virtual desktops.
Proficiency in automation and scripting, including PowerShell and Azure CLI, and in monitoring/log analytics.
Strong communication skills for cross-team coordination and stakeholder engagement.

Nice To Haves

Experience migrating large Citrix estates to Windows 365 Cloud PC or Azure Virtual Desktop, particularly deployments of 1,000 or more seats.
Background supporting contact center/call center environments and unified communications integrations such as Cisco or Microsoft Teams.
Experience with LogicMonitor, Citrix Cloud, or IR Prognosis replacement projects.
Azure certifications such as AZ-104 or AZ-140, or Citrix certifications such as CCA, CVP, or CCE.
Healthcare/insurance or regulated-industry experience.

Responsibilities

Lead and mentor an engineering team responsible for Citrix VDI, published app servers, and Windows 365 Cloud PC operations.
Own daily operational health, including monitoring, incident response, root cause analysis, maintenance, patching, and capacity management.
Drive continuous improvement through runbooks, automation, routine operational tasks, and knowledge transfer to Tier 1/2 teams.
Coordinate with the service desk, networking, security, and application owners on escalations and outages.
Serve as technical lead for migration from Citrix VDI to Windows 365 Cloud PCs, collaborating with the Project Manager to meet timelines.
Define the migration strategy, architecture, target state, and operational model.
Lead proof-of-concept work, pilot cohorts, and phased rollouts; validate user experience and application compatibility before broad onboarding.
Produce and maintain migration artifacts, including diagrams, cutover playbooks, rollback plans, and deployment runbooks.
Oversee image management, provisioning, profile migration, storage, and identity/MDM integration.
Manage and tune Citrix infrastructure, including Delivery Controllers, StoreFront/Workspace, policies, machine catalogs, PVS/MCS, and published app farms.
Design and implement Cloud PC provisioning, sizing and SKU mapping, image management, and optimizations.
Configure and maintain Intune/Endpoint Manager policies, Autopilot if used, and Conditional Access for Cloud PCs.
Build and maintain monitoring, alerting, and dashboards for Citrix and Cloud PC environments.
Implement security hardening, least-privilege access, certificate management, and secure connectivity using VPN, SASE, and Azure networking.
Tune remote protocols, multimedia redirection, and QoS for latency-sensitive workloads such as call center softphones and unified communications applications.
Work with UC/telephony teams to validate audio/video behavior and resolve mouse latency, black screens, or display duplication.
Coordinate application remediation, packaging, and delivery using MSI/MSIX, App-V, or Citrix App Layering.
Integrate Cloud PCs with AD/Azure AD, SSO, SCCM, ITSM, and monitoring platforms.
Automate provisioning, image updates, scaling, and remediation using PowerShell, Azure Automation, or similar tools.
Implement telemetry and logging for proactive performance management and capacity forecasting.
Produce runbooks, support guides, and operational playbooks for post-migration teams.
Define SLAs/OLAs, maintenance schedules, and change control processes for Cloud PC operations.