Technical Systems Trainer

The Hiller Companies, Inc. • ,

1d • $60,000 - $100,000 • Remote

About The Position

The Hiller Companies, LLC has an immediate opening for a Technical Systems Trainer. This role is responsible for developing, coordinating, and delivering training programs related to assigned business applications and operational processes. The trainer partners with business stakeholders, operational leaders, and system support teams to drive user adoption, improve software proficiency, and support organizational change initiatives. This role serves as a key resource for onboarding, continuous learning, process education, and end-user support while helping ensure consistent system utilization and operational best practices across the organization. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, their mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment.

Requirements

• Bachelor’s degree in Business Administration, Information Systems, Education, or a related field.
• 1+ years of experience in corporate training, software training, business applications support, operational training, or a related role preferred.
• Experience facilitating group training sessions, virtual meetings, or user onboarding programs preferred.
• Experience supporting enterprise software platforms or operational systems is a plus.
• Strong presentation, facilitation, and communication skills.
• Ability to explain technical systems and processes in a clear, user-friendly manner.
• Strong organizational, problem-solving, and time management skills.
• Ability to manage multiple training initiatives and priorities in a fast-paced environment.
• Proficiency in Microsoft Office, virtual meeting platforms, and training documentation tools.
• Ability to work collaboratively with cross-functional teams and operational leadership.
• Strong attention to detail and commitment to process consistency and accuracy.
• Willingness to learn business systems and stay current on software and process updates.
• Ability to maintain professionalism and composure in fast-paced environments while supporting users and training initiatives.

Nice To Haves

• 1+ years of experience in corporate training, software training, business applications support, operational training, or a related role.
• Experience facilitating group training sessions, virtual meetings, or user onboarding programs.
• Experience supporting enterprise software platforms or operational systems.

Responsibilities

• Develop and deliver instructor-led, virtual, and hands-on training programs for business software systems and operational processes, including onboarding, refresher training, workshops, demonstrations, and one-on-one coaching.
• Collaborate with business stakeholders, operations teams, and system support teams to identify training needs, support organizational change initiatives, and ensure alignment with company workflows, standards, and software functionality.
• Create, maintain, and update training materials and documentation including presentations, user guides, process documentation, job aids, videos, and knowledge base articles.
• Support software rollouts, upgrades, and implementation initiatives through training, communication planning, and end-user adoption efforts.
• Evaluate training effectiveness through feedback, assessments, reporting, and user performance trends to identify opportunities for continuous improvement.
• Provide Tier II user support by assisting employees with software-related questions, troubleshooting guidance, and process clarification.
• Maintain training schedules, attendance records, learning documentation, and standard operating procedures related to assigned systems and operational processes.
• Promote consistent use of business applications and reinforce operational standards across departments and branch locations.
• Participate in testing and validation activities for software updates and enhancements to understand functionality prior to user training deployment.
• Support data integrity initiatives by reviewing, auditing, and correcting system data to ensure accuracy and consistency across platforms.
• Other duties as assigned.

Benefits

• Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education
• Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off
• Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs
• Career advancement potential within a growing company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level