Technical Systems & Support Officer

State of Oklahoma • Oklahoma City, OK

1d • Onsite

About The Position

This position involves working in a deadline-driven environment, managing multiple technical assistance requests, and ensuring positive outcomes. The role requires close collaboration with team members to provide consistent, objective, and accurate information to customers in a timely manner. Key responsibilities include managing the account creation approval process, researching, testing, and problem-solving system issues, and handling system issue tickets through a Help Desk Ticketing system. The officer will also create and modify customized templates for ad-hoc data reports, develop customized reports and dashboards within the EmployOklahoma case management system, and respond to emails from various stakeholders regarding system issues. Additionally, the role involves testing issues experienced by users, providing business testing for fixes and new change requirements, and preparing special assignments using Microsoft Office Suite. Participation in workgroups and collaboration with other agency staff on developing Workforce and Unemployment Insurances Systems is expected. The position also includes researching Federal contractor compliance with mandatory job listings, preparing OFCCP reports, verifying OK Work Registration, and conducting quarterly data validation on WIOA enrollments. Maintaining current knowledge of Federal regulations, State policies, and U.S. Department of Labor guidelines is crucial. On-site attendance is essential for direct interaction with staff, clients, and office resources. These functions may change over time.

Requirements

• Bachelor's degree or an equivalent combination of education and experience, substituting one year of professional level experience in workforce development or information technology support for each year of the required education.
• Proficiently using OESC’s standard software (Microsoft Office - Word, Outlook, Excel, Access, and Teams), and the Internet, as well as proficiency to learn other software as needed.
• Lifting, carrying and moving objects of up to 25 pounds.

Nice To Haves

• Knowledge of methods of organization and management
• Knowledge of public administration
• Knowledge of agency policies and procedures
• Knowledge of grant or contract program requirements
• Knowledge of the legislative process
• Knowledge of basic research and statistical techniques
• Knowledge of Federal and state laws and regulations relating to administration of assigned programs.
• Excellent verbal and written communication skills expressing ideas clearly and concisely.
• Ability to establish and maintain effective working relationships with others
• Ability to establish and develop training programs
• Ability to exercise good judgment in analyzing situations and making decisions
• Ability to organize and present facts and opinions

Responsibilities

• Work in a deadline driven environment, handle multiple technical assistance requests at a time and provide positive outcomes.
• Work closely with team members to ensure consistent, objective, and accurate information is provided to customers in a timely manner.
• Manage the account creation approval process to ensure the legitimacy of newly created accounts.
• Research, test, and problem solve programs and system issues that staff and the public experience.
• Work and manage system issue tickets received through a Help Desk Ticketing system.
• Create new customized templates and modify existing templates when pulling ad-hoc data reports.
• Develop customized reports and dashboards within the EmployOklahoma case management system.
• Answer e-mails that are received from Employers, Staff, Job Seekers, and Claimants to assist them with program or Workforce system and UI system issues that they are experiencing.
• Test issues that Employers, Staff, Job Seekers, and Claimants might experience with the Workforce system and UI system.
• Provide business testing for fixes and new change requirements to the multiple programs within the Workforce and UI systems.
• Create and prepare special assignments using a variety of computer applications, including Microsoft Office Suite (Word, Excel, Access, and PowerPoint).
• Participate on workgroups and collaborate with other agency staff in the process of developing Workforce and Unemployment Insurances Systems
• Research to determine if Federal contractors are in compliance with the mandatory job listings requirements for the Federal Contractor Compliance Programs (OFCCP).
• Prepare OFCCP reports.
• Verify OK Work Registration
• Conduct quarterly data validation on WIOA Title I and Title III enrollments.
• Maintain current knowledge of Federal regulations, State policies / procedures, and U.S. Department of Labor guidelines pertaining to Labor Exchange and Unemployment Insurance.
• Follow required OESC safety / security protocols.
• On-site attendance is an essential function of the position, as the role requires direct interaction with staff, clients, and on-site office resources.

Benefits

• The State of Oklahoma offers a comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level