Technical Systems Engineer

Cisco•Research Triangle Park, NC

2d•$102,300 - $188,200•Remote

About The Position

The application window is expected to close on: 07/31/2026. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Meet the Team Cisco’s Workforce Productivity Applications (WPA) team operates under the Digital Workplace (DW) organization and delivers best in class productivity solutions by integrating cloud applications and services to provide Cisco employees with a delightful digital workplace experience. We strive to enhance employee experience by delivering the right mix of productivity solutions that make employees happy, simplify their experience, reduce the number of tools to choose from, and enable people to work seamlessly in a hybrid world. The Content@Cisco team, as part of WPA, has an opening for a Technical Systems Engineer/Developer to join our dedicated world-wide team. In line with WPA and DW's overarching objectives, we aim to reduce employee friction by 50% and integrate AI into 50% of our operations. We plan to achieve this by enhancing self-service capabilities, eliminating manual tasks, and minimizing support cases and operational overhead. You will work with a remote, worldwide multi-functional team of design, operations and support engineers determined to provide the highest level of systems design and support. You will collaborate with the Content@Cisco Leader and liaise closely with the Content@Cisco lead architect and Product Owner in addition to Workforce Productivity Application leadership. Your Impact As a Technical Systems Engineer at Cisco, you will be at the forefront of modernizing Content@Cisco, our enterprise-grade content management ecosystem. You will drive the technical evolution of the Box and Alfresco platforms, building intelligent, automated solutions that empower thousands of global employees. This role blends deep full-stack engineering with strategic systems architecture, allowing you to shape the future of how Cisco handles, secures, and interacts with its most critical data.

Requirements

Bachelor's degree in computer science, Information Technology, or Engineering.
3+ years of Box platform experience in a large enterprise environment, specializing in API-driven automation (Python, Node.js, or Java), and custom integration development.
3+ years of Alfresco development experience using Java and the Alfresco SDK to build custom extensions and web scripts.
Full-Stack Development: Proficiency in Java and Python for backend logic, combined with HTML, CSS, Angular, and JavaScript for modern web interfaces.

Nice To Haves

Systems & Infrastructure: Hands-on experience with Linux-based systems (Bash/Shell scripting), database management (Oracle, MongoDB), and search engines (Elasticsearch).
DevOps & Productivity: Proven track record using Jenkins and GitHub for CI/CD and integrating AI-powered tools like GitHub Copilot or Jira AI to optimize development workflows.
Proven ability to conduct thorough technical analysis on a range of simple to complex issues and effectively communicate findings through detailed documentation and presentations.
Experience working in an Agile setting, with Jira experience being an added advantage.
Knowledge of several MCP servers and how MCP servers are managed/used.
Knowledge of LLMs.
Knowledge of Aisera is an advantage.
Proficiency in data visualization tools and applications, such as Microsoft Excel and PowerBI, create insightful dashboards, reports, and presentations for data-driven storytelling.
Effective communication skills for interacting with clients through chat, email, and phone.
Demonstrated ability to lead through influence in highly matrixed organizations.
Experience with the Linux Operating System and a solid understanding of Linux system administration, principals & shell scripting.
Capable of creating and delivering presentations at a management or executive level.

Responsibilities

Design and develop the next generation of Content@Cisco self-service portals and full-stack solutions, leveraging Box and Alfresco APIs to streamline employee workflows and eliminate operational friction.
Lead complex server architectures and index performance while building automation into engineering processes to ensure the service remains scalable, secure, and highly reliable.
Proactively identify and resolve system vulnerabilities by analyzing SAST/DAST scans and partnering with security teams to maintain industry-leading data protection and compliance standards.
Architect and integrate AI-driven capabilities to provide intelligent assistance and automation, redefining legacy content processes into modern, predictive digital experiences.
Partner with IT leadership, product managers, and cross-functional application owners to analyze business procedures and identify opportunities for architectural and process improvements.
Drive high-velocity delivery within an Agile environment, leading sprints and retrospectives while fostering partnerships across global support groups to sustain a high-performing ecosystem.
Lead and resolve complex software issues and integrate new applications via REST/JDBC protocols and familiarity with multiple authentication mechanisms.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay (for sales roles)