Technical Systems Analyst 3

FortisBC•Surrey, BC

4d•CA$3,478•Onsite

About The Position

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers. We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C. The Technical Systems Analyst 3 (TSA 3) provides advanced infrastructure support across FortisBC’s core pillars: Infrastructure, Systems, Network, and Unified Communications (UC). The role contributes to complex diagnostics, strategic initiatives, and cross-platform projects. The role manages their workload and project contributions independently and collaborates closely with Administrators and other technical teams to ensure the reliability, scalability, and security of FortisBC’s infrastructure environments.

Requirements

Completion of 2-year Diploma in Computer or Electronics Technology, Computer Science, or related field.
Minimum of 4 years’ related work experience.
Advanced knowledge of infrastructure systems including data center operations, networking, and Unified Communications.
Experience leading troubleshooting and resolution of complex infrastructure issues.
Familiarity with infrastructure monitoring, automation, and orchestration tools.
Ability to contribute to infrastructure design and strategic planning.
Experience with scripting, automation, and integration across platforms.
Strong interpersonal and customer service skills.
Strong written and oral communications and presentation skills.
Excellent analytical and organizational skills, including the ability to work in a fast-paced, changing environment.
Ability to manage medium to large-scale projects.
Ability to analyze and resolve complex technical problems.
Valid Class 5 British Columbia Driver’s license.

Nice To Haves

Experienced in SCCM, Intune, and Update Manager.
Experienced with Ansible and Linux RedHat administration and patching.
Experienced with iOS and Android patching.
Experienced with Windows Server and Endpoint Patching and Management.
Interested in automation.

Responsibilities

Provides advanced technical support across infrastructure platforms, including complex diagnostics and resolution.
Performs troubleshooting efforts for infrastructure hardware and software issues across systems, network, and UC environments.
Plans and executes infrastructure upgrades, installations, and preventive maintenance activities.
Contributes to the design and implementation of infrastructure solutions aligned with organizational standards.
Documents advanced procedures, configurations, and architectural decisions in the problem management system.
Provides advanced technical support to infrastructure projects, including planning, execution, testing, and post-implementation review.
Provides guidance and technical leadership to TSA 1 staff and collaborates with Administrators and other senior technical staff to support strategic initiatives and platform improvements.
Sets up, delivers, and assists with disposal of infrastructure assets such as servers, network equipment, and UC hardware.
Liaises with vendors for advanced support coordination, equipment servicing, and solution evaluation.
Maintains current knowledge of FortisBC infrastructure systems, standards, and tools.
Evaluates emerging technologies and contributes to infrastructure roadmap discussions.
Performs duties of a minor nature related to the above that do not affect the evaluation of the job.
Some travel may be required.