Technical Support | Contract(3 day/week)| Onsite- Petersburg, VA

INFO ORIGIN INC • VA, US, VA

15h • $30 - $40 • Onsite

About The Position

This is a contract position working 3 days per week, totaling 24 hours of work. The role requires demonstrated knowledge of state agency policies and processes regarding PC Refresh. The interview process will be conducted onsite.

Requirements

• Demonstrated knowledge of state agency policies and processes regarding PC Refresh.
• Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.
• General knowledge of MS 365 applications: including WORD, Powerpoint, Excel, Outlook, SharePoint, Teams.
• Experience leading meetings.
• Experience configuring audio equipment.
• Experience troubleshooting hardware and software (hands-on or from a service desk).
• Experience creating professional communications to users.
• Basic understanding of writing technical processes and instructions.
• Ability to write clear emails explaining technical issues and follow up with users/districts.
• Ability to meet with staff and converse about needed technical resolutions.
• Basic understanding of various types of technology and ability to research them.
• Demonstrated success working as a team member and collaborating to achieve objectives.
• Excellent project management skills.

Nice To Haves

• Experience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia.
• Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup.

Responsibilities

• Troubleshoot hardware and software issues.
• Lead meetings and configure audio equipment.
• Create professional communications to users.
• Write technical processes and instructions to simplify processes for users.
• Write clear emails explaining technical issues and follow up with users/districts.
• Meet with staff to discuss technical resolutions and gather information.
• Research various types of technology to troubleshoot technical issues.
• Plan, execute, and support full office relocations, including structured cabling, network wiring, and equipment setup.
• Manage multiple priorities effectively.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed