Technical support in infrastructure - (Kalamazoo, MI ON SITE)

DXC Technology • Kalamazoo, MI

1d • Onsite

About The Position

Assists in investigating and resolving complex installations and maintenance matters of significance. Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment. Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. Instructs customers in the operation and maintenance of systems/equipment. Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. Acts as a liaison with customers on administrative and technical matters for assigned projects. Performs analysis and prepares reports on system problem trends and issues.

Requirements

• 3+ years of relevant work experience
• Ticket and asset management
• Strong hardware/software installation, support, and troubleshooting
• Windows XP, 10, and 11 experience
• Mac OS and iOS support
• Network Printer, HP configuration, consumable swaps, and moves
• Experience with Active Directory, MS Office, phone security, OS365
• Networking troubleshooting and support
• Support skills for VPN connectivity and security
• Configuring new PC’s/notebooks via imaging, SCCM and standalone
• Remote Install software/hardware and support
• Knowledge of basic networking concepts
• Hands&Eyes support
• Lift and carry up to 40lbs

Nice To Haves

• High school or G.E.D.
• Lenovo or other vendor certifications
• CompTia A+, Network+/Security+ (Preferred but not required)
• Apple training (preferred but not required)

Responsibilities

• Investigating and resolving complex installations and maintenance matters of significance.
• Providing on-site field support to customers including installation, and servicing and repairing systems and equipment.
• Verifying and approving operational quality of system equipment.
• Resolving customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Instructing customers in the operation and maintenance of systems/equipment.
• Ensuring issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Acting as a liaison with customers on administrative and technical matters for assigned projects.
• Performing analysis and preparing reports on system problem trends and issues.

Benefits

• In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED