Technical Support
About The Position
Jamison Door Company is looking for a Technical Service Representative to join our team in Hagerstown, MD. This is a full-time, on-site role and reports to the VP of Engineering & IT. The Technical Service Representative will be responsible for assisting customers and internal employees with any product issues they may have. While these issues will mostly be electrical in nature, there will also be a responsibility for mechanical operating issues, product warranty claims, and inspection of parts upon return. This position will also occasionally require travel to assist or do on-site training with customers in the field. This role is also responsible for assisting the engineering department with electrical design solutions, necessary updates with current products, and the development of new products.
Requirements
- High School Diploma or its equivalent
- Three (3) or more years of experience in the field or in a related area
- Proficient in Microsoft Office and basic computer skills
- Detail oriented with a drive to learn and adapt
- Excellent mechanical skills, familiarity with power and hand tools
- Technically competent, quick study, and excellent people skills
Nice To Haves
- Five (5) or more years of experience
- Associate’s degree in the field or a related area
- Experience at a call center or hands on equipment repair work
- Experience in troubleshooting equipment
- Experience with ladder logic and wiring diagrams
- Excellent verbal and written communication skills
- Strong problem solving skills
Responsibilities
- Primary responsibility for the Jamison, Jamison HPD, and future product lines.
- Take the lead on calls for these products with support from the Jamison Engineering Department.
- Help support BMP USA customers.
- Work closely with the technical service department for BMP USA, learning from one another, and creating a strong team that provides the BMP Group with industry-leading technical support.
- Assist customers and internal employees with product issues (electrical and mechanical operating issues).
- Handle product warranty claims.
- Inspect parts upon return.
- Occasionally travel to assist or do on-site training with customers in the field.
- Assist the engineering department with electrical design solutions, necessary updates with current products, and the development of new products.
Benefits
- Medical insurance at no cost to the employee
- Dental insurance at no cost to the employee
- Vision insurance at no cost to the employee
- Prescription insurance at no cost to the employee
- Life insurance at no cost to the employee
- FSA medical spending accounts
- HRA medical spending accounts
- 401k with a match up to 4% of employee's paycheck
- Vacation
- Company holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
