Technical Support & Training Engineer

PSD•Ithaca, NY

2d•$85,000 - $105,000•Hybrid

About The Position

The Building Support & Training Engineer is responsible for ensuring external contractors successfully adopt and use our internal software tools that support program participation. The primary ambition of this position is to serve as the technical resource and subject matter expert for PSD’s related energy modeling and program delivery tools. This role will support contractor adoption, training, troubleshooting and continuous improvement of software workflows that support weatherization and building decarbonization programming. This role serves as a key liaison between project management, software development, outreach, and participating contractors, providing training, troubleshooting, and ongoing support to strengthen program delivery. The position also contributes to contractor outreach, recruitment, and field support, helping to expand participation and maintain high-quality customer service.

Requirements

Bachelor’s degree in engineering, environmental science, business, or related field, or equivalent experience.
Minimum 4 years of professional experience in energy efficiency, building science, green building, or related field.
Experience working for or closely with residential home performance, weatherization, HVAC, insulation, or building envelope contractors.
Strong understanding of residential building science, energy efficiency measures, and home performance best practices.
Experience using residential energy modeling software and interpreting modeling outputs.
Strong customer service and communication skills with experience in training or outreach.
Demonstrated ability to train adult learners and translate complex technical concepts into practical guidance.
Ability to travel within New York for site visits, training sessions, and outreach events.
Proficiency with software tools, data entry, and troubleshooting.

Responsibilities

Serve as the technical resource and subject matter expert for PSD’s related energy modeling and program delivery tools.
Support contractor adoption, training, troubleshooting and continuous improvement of software workflows that support weatherization and building decarbonization programming.
Act as a key liaison between project management, software development, outreach, and participating contractors.
Provide training, troubleshooting, and ongoing support to strengthen program delivery.
Contribute to contractor outreach, recruitment, and field support.
Expand participation and maintain high-quality customer service.