Technical Support & Trainer – Geospatial – Southern California

Cansel•Anaheim, CA

35d•$90,000 - $110,000•Remote

About The Position

CSDS clients capture, transform and manage data leading to increased field to finish efficiency and profitability. We accelerate the adoption of technology to create, capture, and manage geospatial, construction, and design data. By delivering high-impact outcomes through industry-leading solutions, unparalleled expertise, and excellent client experience, we transform clients, grow our people, and deliver exceptional results. Position Summary The Technical Support & Trainer – Geospatial is a customer‑facing technical role supporting geospatial and surveying solutions across Southern California. This position provides advanced technical support, delivers customer training, and serves as a trusted technical resource to help customers successfully adopt and use CSDS solutions. The role works closely with Account Managers and internal teams to support customer engagements, technical discussions, demonstrations, and solution alignment. While not a sales or quota‑carrying position, this role contributes to pre‑sales and post‑sales activities by providing technical expertise and consultative support. The ideal candidate has strong experience with geospatial technologies, customer support, and training. Experience with UAV/drone data, photogrammetry, point clouds, and scanning is considered a value‑add, along with experience using industry‑standard CAD and GIS tools. Strong communication skills, technical judgment, and a customer‑focused mindset are essential.

Requirements

Strong proficiency in troubleshooting software and hardware issues
Experience supporting geospatial and surveying technologies we sell and support (e.g., GNSS receivers, total stations, 3D scanners, Drones, etc.)
Ability to assess workflows and recommend practical technical solutions
Proficiency with Microsoft Office (Word, Excel, PowerPoint)
Comfortable working across field, office and remote environments
Teamwork and cross‑functional collaboration
Continuous improvement mindset
Accountability and ownership
Professional, customer‑focused approach
Bachelor’s degree in Surveying, Engineering, Geomatics, or a related field
5+ years of experience in technical support, training, surveying, or technical education roles
Demonstrated ability to explain complex technical concepts to non‑technical audiences
Strong problem‑solving, communication, and presentation skills
Ability to independently plan and deliver effective training and documentation
Comfortable working with customers, Account Managers, and internal stakeholders at varying technical levels
Valid California driver’s license

Nice To Haves

Experience with UAV / drone data collection
Experience with photogrammetry workflows
Experience working with point cloud and laser scanning data
Experience with Wingtra, Trimble, and DJI product lines (preferred)
Experience using Trimble Business Center (TBC) (preferred)
Experience with Radiodetection and utility locating (plus)
Experience using AutoCAD (plus)
Experience using ESRI / ArcGIS software (plus)

Responsibilities

Provide advanced technical support to customers via phone, email, and in‑person engagements
Conduct customer training sessions and workshops on product usage, best practices, and troubleshooting
Develop and maintain training materials, including user guides, manuals, and instructional content
Assist in resolving complex technical issues by collaborating with engineering, support, and professional services teams
Serve as a technical resource for internal teams by sharing product knowledge, workflow guidance, and best practices
Gather customer feedback to identify recurring issues and recommend process or product improvements
Stay current on new product features, solutions, and industry best practices
Participate in pre‑sales support activities, including technical consultations, demonstrations, and solution validation
Support customer onboarding and adoption by aligning technical solutions with customer goals
Maintain accurate and detailed records of support requests, training activities, and customer interactions

Benefits

Competitive compensation package ($90K-$110K)
Remote working environment if desired
ESOP company stock option
Company paid 401K contribution guaranteed.
Vacation Accrual, Sick and Holiday pay
Company Vehicle and Fuel Card - Phone, Computer, Demonstration Equipment (if role requires)
Permanent, Full-Time Employment
Full medical and Dental insurance paid by company (less $25 employee contribution)
Flexible extended health and dental benefits program.
Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance
Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
Free access to our online courses database.
Employee Referral Program.