Support Technician (TI-46907)
About The Position
Under general direction, this Non-Exempt position is responsible for the technical support of the community center. This includes troubleshooting, installing, implementing, administering, and maintaining customer services systems, and providing Tier I support. The role is also responsible for supporting the implementation and maintenance of customer services software, analyzing customer services performance, and designing and implementing cabling plant infrastructure to support network systems. Additionally, the technician will assist in disaster recovery planning by executing customer services test plans and implementing customer services security procedures. This position exercises no supervision.
Requirements
- High School Diploma or GED.
- Experience in Telecommunication, Networks, Computer Science, or IT related fields.
- Valid Driver License.
- Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.
- Knowledge of quality principles and tools, especially root cause analysis and problem solving.
- Skill in establishing and communicating clear expectations regarding work performance.
- Skill in a variety of communication methods to present complex issues to diverse audiences.
- Skill in creating an environment for improving customer satisfaction and promotes an atmosphere that establishes customer satisfaction as a key value in the organization.
- Skill in utilizing a personal computer and utilizing associated software programs.
- Knowledge of computer systems scheduling and report distribution.
- Skill in problem solving/troubleshooting.
- Knowledge of basic hardware and software products.
- Skills in the use of computers, MS office 2003/2007/2010, and associated software within the MS-Windows 7 and XP environment.
- Knowledge of current organizational hardware and software capabilities.
- Ability to learn and apply all Tribal and Division processes, policies and procedures.
- Ability to use mobile and/or PC technology, computer operating systems, network printer configuration and mobile device configuration in Windows and Mac.
- Ability to establish and maintain effective working relationships with Tribal staff and the general public.
- Ability to communicate clearly and effectively, both verbally and in writing.
- Type 40 wpm and pass a standardized grammar test.
- Basic math skills.
- Ability to learn and adapt to the ongoing changes of the organization.
- Ability to clearly communicate goals and priorities of the organization as they relates to technical issues.
- Ability to demonstrate a solid understanding of business and technical problem solving skills.
- Ability to coordinate and facilitate team meetings, project work groups, management, risk and conflict.
- Ability to demonstrate leadership in a dynamic environment.
- Ability to establish and meet deadlines.
- Ability to perform root cause analysis on various types of system and equipment issues.
- Ability to be a positive influence on team building.
- Ability to succeed as a team player in a fast-paced environment.
- Possess and maintain a valid Washington State driver’s license and be eligible for the Tribes’ Vehicle Insurance.
Responsibilities
- Provide technical support for the community center.
- Troubleshoot, install, implement, administer, and maintain customer services systems.
- Provide Tier I support.
- Support the implementation and maintenance of customer services software.
- Analyze customer services performance.
- Design and implement cabling plant infrastructure to support network systems.
- Assist in disaster recovery planning by executing customer services test plans.
- Implement customer services security procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
