Technical Support Technician

Carroll Community College•Westminster, MD

1d•Onsite

About The Position

This position provides comprehensive technical support services responsible for maintaining computer workstations, software applications and associated peripherals in the offices, classrooms, and computer labs. It reports to Senior Manager, Enterprise Service Desk.

Requirements

Associate degree, preferably in Information Systems, Computer Science, or related field.
Two or more years of related experience.
An additional two years of related experience may be substituted for an associate degree.
Wear Personal Protective Equipment (PPE) as required dependent upon task (i.e., moving computer equipment)
Ability to use ladders to complete cable installation tasks.
Must be positive, cooperative, and supportive.

Nice To Haves

Related professional certifications preferred.

Responsibilities

Provides technical support for computers, software applications and peripherals in the College offices, classrooms and computer labs using a systematic approach to determine the problem and a resolution.
Use a ticketing system to track and document problems and solutions.
Consults with computer users to define problems and alternative solutions to attain desired results.
Installs, maintains, and configures lab and classroom control technology which includes working with switches and controllers.
Installs classroom equipment such as projectors and carts.
Troubleshoots networking issues.
Assists with ordering supplies and equipment.
Provides support for 3d printers, Android, IOS, MAC OS, and Windows; supports classroom and meeting rooms networking equipment such as Apple TVs and Wireless Projection Systems.
Supports SLR and Video Cameras being used by Graphics students and staff; provides support for various software packages including but not limited to Adobe CS, Microsoft Word, AutoCAD and 3 Studio Max.
Creates lab user and computer accounts in Active Directory and helps create and maintain group policies; assists in rolling out and configuring the image for College laptops/tablets and computers.
Maintains and patches computers in offices, labs and smart rooms.
Assists in maintaining College software licenses and printer/computer inventory.
Leads student employees when Senior Manager, Enterprise Service Desk is not available.
Installs network and other low voltage cabling as needed.
Performs other duties as assigned.