Technical Support Technician

Can/Am Technologies•Denver, CO

About The Position

Can/Am is looking for a dedicated and thorough Technical Support Technician to support Can/Am’s client-facing and internal applications. Can/Am is quickly becoming a leading local government POS System provider. You will be a key player in providing the necessary support our company needs to continue our fabulous track record of exceptional service while working alongside a committed group of professionals. In addition, this role will require a keen eye for improvement and a developed maturity in prioritization of clients’ needs. This role will report to the Director of Support and Operations.

Requirements

Fast learner with an aptitude for solving problems and providing fast-paced results.

Responsibilities

Managing multiple tickets with varying priority and timeframes
Communicate and follow up with clients to clarify and provide updates on tickets
Work efficiently within varying time frames to meet client needs
Ask necessary questions to identify necessary requirements and expected results
Able to produce significant output with minimal wasted effort
Communicate effectively to both technical and business personnel
Office equipment support/management
Network/printer/hardware
Be able to follow technical processes to run internal routines in support of staff members
Run through procedural documentation to prepare product sites for sales demos
Strong communication skills that result in clear understanding and expectations for both clients and internal staff
A high level of responsiveness resulting in quick solutions, follow-through, and status updates
Intrinsically motivated to support others and provide positive interactions
Provide long-term solutions that will result in higher levels of efficiency
Support product improvement and contribute to the knowledge base of Can/Am that is used by clients, partners, and internal staff
Assess and troubleshoot computer software and other internal office equipment support issues
Receive telephone calls and emails to inquire about issues and provide solutions or escalate to the appropriate personnel
Interact with co-workers to identify internal issues and research to find a solution
Perform software tests to determine its value add to the customer
Write and revise internal documentation to train and reflect internal processes and procedures
Be available during support hours with periodic on-call requirements