PC/Technical Support Technician

Qbe•Fort Bragg, NC

1d•Onsite

About The Position

QBE, LLC is a mission-focused technology and security solutions provider supporting defense and federal customers worldwide. We deliver high-impact capabilities where precision, accountability, and technical excellence directly support national-level objectives. QBE is seeking a PC/Technical Support Technician to provide support for the United States Army Reserve Command (USARC) and USAR enterprise users. The PC Technician position provides support for day-to-day operations for USARC while located at Fort Bragg, NC 28307. The ideal candidate will provide computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status, to include personal computers, thin/zero clients, laptops, desktops, mobile devices, print devices and peripherals. The goal is to ensure data, voice, video, and communication requirements are correctly provisioned and operational to support assured communication between USARC and USARC enterprise users across multiple domains.

Requirements

Associate's degree + 3 years relevant experience OR High school diploma + 5 years of experience in IT help desk, service desk, desktop support, or technical support.
Experience troubleshooting Microsoft OS (Windows 11), Active Directory, Microsoft Office suite via touch labor and remotely.
Ability to work in a dynamic environment and non-standard hours when needed, mission focused.
Strong customer service, communication, and documentation skills.
Ability to work independently while supporting a collaborative team.
Ability to follow established IT support processes, security procedures, and contract requirements.
Active Secret clearance required.
DoD 8570 IAT-II certification is required and satisfied by holding CompTIA Security+ certification and maintaining certification through the CompTIA Security+ CE program.

Responsibilities

Provide front-line and tier 2 support to end users to include interacting with network services, physical devices, software systems, and asset management to restore service and/or identify core problems.
Resolves technical problems and answers queries by telephone or service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software and or hardware.
Troubleshoot software and hardware failures and apply domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
Diagnoses, identifies, isolates, and analyzes software and hardware incidents and problems utilizing historical database records and returns equipment to operational status within agreed upon Service Level Agreement parameters.
Interact daily with supervisor, colleagues, and customers to manage workflow in timely and professional manner.
May route calls and/or support ticket to colleagues, command IT support specialists, Tier 3 support, partner venders, application administrators, or other system support specialists.
Alerts management to recurring problems and patterns of problems.
Responsible for documenting, upgrading, and replacing hardware and software systems.
Support and maintain user network account information including administration rights, security and system groups.
Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing.
Install, troubleshoot, repair, operate, and maintain computers, workstations, laptops, thin clients, mobile devices, printers, scanners, and any other equipment within the scope of this task.