Technical Support Team Member

Schulte Companies•Louisville, KY

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Technology Support Team Member to provide technology support across its corporate team and hotel properties. The role supports end users, company technology assets, systems, networks, applications, and information security. The successful candidate will contribute to a service-focused, inclusive workplace and may assist with technology projects across the company’s hotels and corporate team.

Requirements

Over one year of experience in a service and support role.
Proficiency with Microsoft Windows 11, Microsoft Office 365, Azure Active Directory/Entra ID, Intune, helpdesk ticketing, and other IT administrative tools.
Experience with Microsoft SharePoint, including provisioning and maintaining site appearance.
Proficiency in advanced Microsoft applications, including Power Automate.
Experience provisioning and deprovisioning computers for users in accordance with corporate policy.
Ability to troubleshoot and evaluate PC issues involving network connectivity, hardware, and operating systems.
Understanding of information security best practices.
Knowledge of antivirus and remote monitoring software applications.
Ability to learn new software applications to provide first-line support.
Ability to communicate instructions effectively to end users, verbally and in writing.

Nice To Haves

A degree or certification program in technology, hospitality, or a similar program is preferred.
Experience with Microsoft Fabric and Power BI.
Networking basics and troubleshooting experience, including Meraki, Cisco, and other brands.

Responsibilities

Troubleshoot desktop, laptop, and server issues.
Support the corporate office network and network security.
Manage company technology assets, including computers, printers, switches, and monitors.
Support the company’s SharePoint infrastructure, security, and access.
Configure and issue computers to end users in accordance with company processes.
Serve as the first point of contact for company application issues.
Manage users in Azure Active Directory/Entra.
Support Microsoft Office 365 issues, including Teams, Outlook, and other applications.
Assist the Applications Team with support for hotel software platforms and systems.
Create, update, and complete incident tickets in the support system.
Monitor systems and networks for potential issues.
Work with team members to promote technology security and compliance.
Understand, promote, contribute to, and enforce company information security policies.
Assist with technology projects for hotels and the corporate team.
Perform other duties as assigned.
Be available to work evenings, weekends, and on call.