Technical Support Team Member

Schulte Hospitality Group • Louisville, KY

6d

About The Position

Schulte Hospitality Group is seeking Technical Support Team Members for its technology support team in the Louisville, Kentucky offices. The team supports remote and onsite corporate office staff, as well as Boutique and Lifestyle hotels across the country. The role involves troubleshooting technology problems so colleagues can continue to provide great guest satisfaction.

Requirements

• Intimate knowledge of Microsoft Office 365, Active Directory, and administrative tools.
• Experience with remote troubleshooting and evaluating PC issues, including network connectivity, hardware, and operating system issues.
• Knowledge of antivirus and remote monitoring software applications.
• Knowledge of networking basics and troubleshooting, including Meraki, Cisco, and other brands.

Responsibilities

• Troubleshoot desktop and laptop issues.
• Assist with company application issues.
• Set up users in Active Directory.
• Support Microsoft Office 365 issues, including Teams, Outlook, and other applications.
• Create, update, and help manage incident tickets in the support system.
• Monitor systems and networks for potential issues.
• Work with other team members to promote technology security and compliance.
• Assist with technology projects for hotels and the Corporate Team.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed