Technical Support Supervisor

Honeywell • Salem, OR

1d • Onsite

About The Position

As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of technical support professionals to ensure timely and effective resolution of customer technical issues. You will oversee the support process, manage escalations, and collaborate with cross-functional teams to enhance customer satisfaction and operational efficiency. You will report directly to our Technical Support Manager and you’ll work out of our Salem, OR location on an On-Site work schedule. In this role, you will impact customer experience by driving high-quality technical support services, improving team performance, and ensuring alignment with Honeywell’s service standards and business objectives. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Requirements

• Experience in technical support.
• Leadership or supervisory experience.
• Ability to manage escalations.
• Collaboration skills.
• Understanding of customer satisfaction drivers.
• Knowledge of operational efficiency.
• Familiarity with service standards and business objectives.

Responsibilities

• Lead and coordinate a team of technical support professionals.
• Ensure timely and effective resolution of customer technical issues.
• Oversee the support process.
• Manage escalations.
• Collaborate with cross-functional teams to enhance customer satisfaction and operational efficiency.
• Drive high-quality technical support services.
• Improve team performance.
• Ensure alignment with Honeywell’s service standards and business objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed