Technical Support Specialist

Michigan First•Lathrup Village, MI

5d•Onsite

About The Position

Provide hardware, software, peripheral and helpdesk support. Perform operational duties as needed for all enterprise desktop systems.

Requirements

Associate’s degree or equivalent in Computer Science from a two-year college: equivalent combination of education and applicable work experience will also be considered.
A+, Network +, MCP, MCSA certification a plus.
Evidence of continuing technical education.
Strong customer service skills and willingness to assist others.
Must be able to effectively communicate to all levels within the organization and with all levels of technical competency.
Strong oral and written communication skills.
Strong time management skills.
Strong attention to detail.
ITIL Foundation training a plus.

Responsibilities

Configure and install new workstations, printers and peripherals.
Troubleshoot and remediate PC, printer, and peripheral issues.
Provide helpdesk support for end-users covering a wide variety of applications and cloud based solutions.
Technical support for Community Room and Board Room events (Audio/Video equipment, laptops).
Install, update, configure and troubleshoot software in the enterprise desktop environment.
User Access Control responsibilities for numerous systems and services.
Provide operational support for all applications and software functions including file uploads, files downloads, and report execution.
Create and maintain system monitoring to track system outages, ensure appropriate alerts, and document resolution when needed.
Must be willing to perform On Call responsibilities after hours and on weekends as part of an on call support team.
Record and maintain hardware and software inventories, site and/or server licensing, and user access and security.
Support and improve ITIL processes including incident, problem, and change management.
Develop and continuously enhance run documentation.
Participate in DR Planning and Testing.
Maintain an organized work area and storage areas for equipment ensuring that we maximize the ROI on all Michigan First assets.
Write and maintain system documentation.
Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
Becomes/is an advocate of The Michigan First Way, supporting all facets of it, including complete fulfillment of Our Promise, 5 STARS Service, SOLVE IT and our ISMs.
Fosters a positive demeanor and image through professional representation in all contacts with both, team members and members.
Consistently reflects and displays each of our “ISMs” in daily job performance, as well as in all business interactions while executing on our goals and initiatives.
Learns and utilizes EMEC (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members only.
Preform other duties as assigned.

Benefits

Low-cost medical, dental, and vision benefit options.
Employer-paid life and disability insurance
401(k) - 100% match up to 5% deferral
Tuition reimbursement for both Undergraduate and Graduate degree program
Access to a complimentary concierge service that assists with nearly any item on your to-do list
Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
Wellness initiatives and events throughout the year to help team members stay healthy
Loan discounts for certain secured and unsecured loans and mortgages
Opportunities for pay increases, incentives and profit-sharing, based on performance
Onsite subsidized top notch Cafe 26 for team members' use
Onsite bowling center