Technical Support Specialist
ENGINEERED CORROSION SOLUTIONS LLC•Maryland Heights, MO
•Onsite
About The Position
Engineered Corrosion Solutions is looking for a Technical Support Specialist to provide high quality virtual technical support to our customers. This role focuses on troubleshooting, documentation, and customer communication. You will act as a key point of contact for customers, helping resolve issues quickly and accurately. You will also support internal teams by documenting service activity and helping coordinate field service when needed.
Requirements
- Organized and detail oriented
- Self-motivated and able to work independently
- Strong written and verbal communication skills
- Good customer service mindset and relationship skills
- Comfortable using Microsoft Office tools
- Mechanical and electrical aptitude
- Ability to read and understand drawings and wiring schematics
- Working knowledge of AC and DC electrical systems
- Willingness to continue learning and developing skills
- Ability to participate in an on-call rotation every 4 to 6 weeks
- Alignment with ECS core values
- High school diploma or equivalent required
- At least 3 years of customer support or technical service experience.
Nice To Haves
- Experience with Salesforce is helpful but not required
- Technical program completion or relevant military experience preferred
- Ideal candidates have both
Responsibilities
- Provide high touch virtual support through phone, video, and other communication tools
- Troubleshoot equipment issues and identify root causes using drawings, procedures, and customer input
- Process customer calls, documentation, and orders with accuracy and speed
- Keep accurate records of service activities in Salesforce
- Communicate customer issues and repair needs to the Customer Support Manager
- Perform in-house repair and maintenance on service equipment
- Escalate unresolved issues to Field Service Technicians as needed
- Help coordinate field service visits when stepping in for the Technical Support Coordinator
- Support continuous improvement efforts and help build new processes with other teams
- Maintain strong customer relationships and deliver excellent service
Benefits
- Company vehicle provided for training related travel
- 10% annual incentive opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
