Technical Support Specialist

Allied Universal • Raleigh, NC

1d • Onsite

About The Position

Allied Universal® Compliance and Investigations is hiring an entry-level Technical Support Specialist. The Technical Support Specialist is a vital member of the IT team. The primary responsibility of the Technical Support Specialist is to provide technical support to internal and external end-users, assisting with software and hardware issues primarily through ticketing, inbound and outbound calls, and Microsoft Teams use.

Requirements

• High School Diploma or equivalent
• Minimum one year of help desk or technical support experience
• Basic understanding of Windows operating systems
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong customer service and communication skills (to include all levels in the organization)
• Willingness to learn internal systems and processes
• Basic knowledge of computer hardware and troubleshooting
• Ability to follow instructions and work within established procedures
• Ability to manage multiple tasks and prioritize effectively
• Strong attention to detail and organizational skills
• Ability to handle proprietary information with discretion
• Ability to work independently and as part of a team
• Excellent oral and written communication skills

Nice To Haves

• CompTIA A+ or similar entry-level certification
• College degree in Information Technology, Computer Science, or related field of study

Responsibilities

• Provide First & Second-level technical support to internal and external customers on software and hardware issues
• Troubleshoot and resolve basic to moderate technical problems in a timely manner
• Set up, configure, and maintain hardware, including PCs, laptops, and printers
• Assist users with standard applications and internal systems
• Document issues, resolutions, and processes as needed
• Escalate complex issues to senior team members when appropriate
• Assist with IT projects and tasks as assigned
• Support network connectivity issues in coordination with network operations

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Seven paid holidays annually
• Sick days available where required by law
• Vacation time offered at an initial accrual rate of 3.08 hours biweekly

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED