Technical Support Specialist

Allied Universal • Conshohocken, PA

7d • Onsite

About The Position

Allied Universal® is hiring a Technical Support Specialist for the Corporate Office in Conshohocken, PA. The Technical Support Specialist is a vital member of the Corporate IT team. The primary responsibility of the Technical Support Specialist is to provide technical support to internal end-users, assisting with software and hardware issues primarily through ticketing, inbound and outbound calls, and some Microsoft Teams use. This role may be part of an on-call rotation with other team members, but is mainly responsible for working 8am-4:30pm Monday-Friday at the Corporate Office. Hourly Rate: $23.34/hr IT certifications are a plus, but not needed Top candidates bring outstanding people skills, a high level of curiosity, and a passion for learning and growth.

Requirements

• High School diploma or equivalent
• Minimum of two (2) years of help desk or technical support experience
• Basic understanding of Windows operating systems
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong customer service and communication skills
• Willingness to learn internal systems and processes (e.g., ordering systems, ERP/CRM tools)
• Basic knowledge of computer hardware and troubleshooting
• Ability to follow instructions and work within established procedures
• Ability to manage multiple tasks and prioritize effectively
• Strong attention to detail and organizational skills
• Ability to handle proprietary information with discretion
• Ability to work independently and as part of a team
• Excellent oral and written communication skills

Nice To Haves

• IT certifications are a plus
• CompTIA A+ or similar entry-level certification
• College degree in Information Technology, Computer Science, or related field of study

Responsibilities

• Provide Second-level technical support to internal customers on software and hardware issues
• Troubleshoot and resolve basic to moderate technical problems in a timely manner
• Set up, configure, and maintain hardware, including PCs, laptops, and printers
• Assist users with standard applications and internal systems
• Document issues, resolutions, and processes as needed
• Escalate complex issues to senior team members when appropriate
• Assist with IT projects and tasks as assigned
• Support network connectivity issues in coordination with network operations

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k), subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED