Technical Support Specialist

K2 Services • Sacramento, CA

2d

About The Position

Opensity Solutions is a tech-enabled managed services organization serving law firms, financial institutions, and professional services firms. It provides operational platforms, automation, advisory services, and support across technology, document processing, administrative support, marketing and communications, billing, records governance, workflow automation, consulting, hospitality, and facilities. Its mission is to provide modernized technology platforms, elevated technology support, and valuable insights to help clients excel.

The Technical Support Specialist provides technical and flexible services to client staff and internal teams. The role fields requests through phone, email, and a service desk queue; assists with conference-room technology and video conferences; helps manage hardware inventory; communicates commitments and challenges; and provides support across departments and other site areas as needed. The position requires professional work experience, strong organizational skills, initiative, and the ability to perform specified physical tasks. Some travel may be required.

Requirements

• High school diploma or equivalent.
• At least 1 year of professional-level work experience.
• Ability to multitask while paying attention to detail.
• Ability to lift or move 40 pounds or greater.
• Ability to grasp, lift, or carry packages on a standard wheeled cart with a 75-pound load capacity.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period.
• Excellent organizational skills.
• Strong initiative and ability to work independently with minimal direct supervision.
• Some travel may be required.

Nice To Haves

• Previous experience in a client service-oriented field.

Responsibilities

• Operate a computer and coach or troubleshoot for others.
• Provide support for technical requests and flexible services with a can-do attitude.
• Field incoming end-user support requests by telephone, email, and service desk system queue in a courteous and timely manner.
• Engage the firm's IT team through the client's IT team as needed.
• Communicate accurately with client staff and OPSO team members regarding commitments, deadlines, challenges, and requests.
• Assist with conference-room technology support, including video conferences.
• Assist with managing, monitoring, and distributing hardware inventory.
• Maintain ongoing communications with departments managed by OPSO and provide support as requested by the ET Supervisor and/or site leadership.
• Assist in other site areas as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED