Technical Support Specialist

IDEX Corporation•Punta Gorda, FL

1d•Onsite

About The Position

The Technical Support Specialist assistance will vary from product selection, application guidance to operational troubleshooting for our products. The role interfaces with Pulsafeeder’ s global commercial teams, along with channel partners and end customers.

Requirements

Associates degree in business or technical field is preferred
2 years’ experience working in a manufacturing environment.
Experience in Assembly, Design, or Quality is preferred
Requires exceptional analytical and problem-solving skills.
Candidate must have the ability to independently gather information and apply knowledge to arrive at efficient solutions for our customers.
Experience working with customers to resolve technical problems and issues.
Excellent organizational skills and attention to detail
Anticipates and prevents problems while thinking independently

Nice To Haves

Experience with presentations and comfortable teaching in front of a group preferred

Responsibilities

Works directly with Pulsafeeder Representatives and Customers to provide technical support for Pulsafeeder’ s line of pumps, electronic controllers, and complete chemical feed systems.
Provide technical support requests to Product Managers, Engineers, and others.
Provide customers with product advisories, announcements, or other technical data as needed while providing world class customer satisfaction.
May provide training to customers both in house and in the field as needed.
Work closely with Customer Service, Product Managers, Quality and Engineering.
Possess a thorough knowledge of Pulsafeeder Products.
Conduct product warranty investigations and request the issuance of credit memos as needed in accordance with ISO 9001 procedures.
This function will initiate RMA actions with related submission of credit memos.
Assist customers, internal and external, with selection of parts require in product repair.
Handles customer issues that arise from the use of Pulsafeeder products.
Handles request for replacing defective parts
Receives and resolves customer complaints and technical issues
Other duties as assigned.